Client Care Specialist

SEV Laser•Frisco, TX

13h•$17 - $19

About The Position

The Client Care Specialist represents SEV SKIN and supports a welcoming, polished client experience from arrival through departure. The role promotes services, packages, memberships, promotions, and retail products; identifies client needs and recommends appropriate services and upgrades; explains treatments and pricing; and works toward individual sales goals while contributing to clinic performance. The specialist handles front-desk operations, including client check-in and check-out, payment processing, appointment scheduling and changes, and timely responses to phone, email, and voicemail inquiries. The role also uses booking and client-management systems, addresses client questions and concerns, completes opening and closing procedures, and helps maintain a clean, organized, stocked environment. Additional duties include transitional treatment-room cleaning when needed, monitoring supplies, participating in required training, modeling service and selling standards for new team members, and assisting with other clinic responsibilities as directed by operational or clinical leadership. SEV SKIN describes itself as an aesthetics brand with more than 75 studios and continued year-over-year growth. The company offers eligible full-time employees a benefits package that may include a 401(k), paid sick leave, employee discounts, recognition programs and team events, and professional development and career growth opportunities. Benefit eligibility and plan details are governed by applicable plan documents and company policies.

Requirements

A sales-driven mindset and confidence recommending services and products.
Ability to connect with people and create memorable experiences.
Strong communication, customer service, and active-listening skills.
Excellent attention to detail and ability to multitask.
Comfort using computers, booking platforms, and client-management systems.
Basic math skills and ability to process payments accurately.
Reliability, punctuality, and consistent attendance.
Ability to work independently and as part of a collaborative team.
Weekend availability is required.

Nice To Haves

Experience in fitness, hospitality, retail sales, beauty, wellness, medical aesthetics, or another client-focused environment.
Outgoing, goal-oriented, and passionate about aesthetics.

Responsibilities

Promote SEV SKIN services, packages, memberships, promotions, and retail products.
Identify client needs and recommend appropriate services and upgrades.
Educate clients about treatments, pricing, and promotions.
Work toward individual sales goals and support overall clinic performance.
Build lasting client relationships through personalized, knowledgeable service.
Welcome clients and provide a polished experience from arrival through departure.
Manage client check-in, check-out, and payment processing accurately.
Book, modify, and cancel appointments with attention to detail.
Respond promptly and professionally to calls, emails, and voicemail messages.
Address client questions and concerns with care, urgency, and professionalism.
Use booking and client-management systems accurately and efficiently.
Complete opening and closing responsibilities according to established procedures.
Maintain a clean, organized, stocked, and welcoming front-desk environment.
Assist with transitional treatment-room cleaning when needed.
Monitor supplies and communicate inventory needs to management.
Participate in required service, systems, and sales training.
Support new team members by modeling SEV SKIN’s service and selling standards.
Assist with other clinic responsibilities as directed by operational or clinical leadership.