Client Care Specialist

SEV Laser•New York, NY

3d•$20 - $22

About The Position

The Client Care Specialist represents SEV SKIN and supports a polished, welcoming client experience from arrival through departure. The role promotes services, packages, memberships, promotions, and retail products; identifies client needs; and recommends appropriate treatments and upgrades while working toward individual sales goals and contributing to clinic performance. The specialist manages front-desk operations, including check-in, check-out, payment processing, appointment scheduling, and responding to client communications and concerns. The position also supports clinic operations by completing opening and closing duties, maintaining the front desk, monitoring supplies, assisting with transitional treatment-room cleaning when needed, completing required training, and modeling service and selling standards for new team members. Weekend availability is required.

Requirements

A sales-driven mindset and confidence recommending services and products.
Ability to connect with people and create memorable experiences.
Strong communication, customer service, and active-listening skills.
Excellent attention to detail and ability to multitask.
Comfort using computers, booking platforms, and client-management systems.
Basic math skills and ability to process payments accurately.
Reliability, punctuality, and consistent attendance.
Ability to work independently and as part of a collaborative team.
Weekend availability is required.

Nice To Haves

Experience in fitness, hospitality, retail sales, beauty, wellness, medical aesthetics, or another client-focused environment.

Responsibilities

Promote SEV SKIN services, packages, memberships, promotions, and retail products.
Identify client needs and recommend appropriate services and upgrades.
Educate clients about treatments, pricing, and promotions.
Work toward individual sales goals while supporting overall clinic performance.
Build lasting client relationships through personalized, knowledgeable service.
Welcome clients and provide a polished experience from arrival through departure.
Manage client check-in, check-out, and payment processing accurately.
Book, modify, and cancel appointments with attention to detail.
Answer calls, emails, and voicemail messages promptly and professionally.
Address client questions and concerns with care, urgency, and professionalism.
Use SEV SKIN booking and client-management systems accurately and efficiently.
Complete opening and closing responsibilities according to established procedures.
Maintain a clean, organized, stocked, and welcoming front-desk environment.
Assist with transitional treatment-room cleaning when needed.
Monitor supplies and communicate inventory needs to management.
Participate in required service, systems, and sales training.
Support new team members by modeling SEV SKIN’s service and selling standards.
Assist with other clinic responsibilities as directed by operational or clinical leadership.