Duluth Men's Client Care Specialist

MnTC•Duluth, MN

4d•Onsite

About The Position

The Client Care Specialist is a mission-driven, direct-care role supporting clients in the Life Renewal/IOL program throughout their recovery journey. Using a client-centered approach, the specialist provides encouragement, guidance, and oversight of activities during the work shift. The role is a consistent daily presence for the care team and helps maintain a safe, calm, and orderly floor environment through observation, relationship-building, early intervention, de-escalation, and sound judgment. Specialists communicate client observations and concerns to Charge Staff and the care team and support continuity of care and client safety. Each shift has a designated Client Care Specialist serving as Charge Staff, with added responsibility for directing the shift, delegating and coordinating coverage, facilitating handoffs, completing shift reports and facility logs, guiding behavior interventions, and counting controlled medications. The posting lists one full-time opening, Sunday through Thursday, 7 a.m. to 3 p.m., and one part-time opening, Saturday and Sunday, 3 p.m. to 11 p.m., plus Wednesday, 3 p.m. to 11 p.m. Compensation is a $17 per hour base rate, with a $2 per hour differential for weekend first and second shifts and a $4 per hour differential for weekday or weekend third shift. Benefits listed for full-time employees include medical, HSA, dental, vision, PTO, dependent care FSA, disability and life insurance, and a 403(b) retirement plan.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Meet at least one of the following: completion of a health- or human-services-related course of study leading to a bachelor’s or associate degree; one year of experience with vulnerable adults; or experience as a mental health certified peer specialist under Minnesota Statutes Section 256B.0615.
Comfort and compassion in working with people facing life-controlling challenges, including mental health issues and addiction.
Commitment to MnTC’s Culture of Honor and core values of compassion, hospitality, respect, integrity, servanthood, and trust, and ability to demonstrate them through the Putting Honor in Action framework.
Ability to calmly de-escalate difficult or emotional client situations and maintain confidentiality.
Models healthy spiritual practices through personal prayer, worship, and Bible study.
Willingness to support client spiritual growth by participating in prayer and chapel services.
Valid Minnesota driver’s license and a clean driving record meeting MnTC’s insurance requirements.
At least 21 years of age.
At least one year of freedom from problematic substances.
Ability to stand for most of an eight-hour shift.
Ability to climb three flights of stairs several times during a regular shift.
Ability to walk for most of a regular shift.
Ability to lift 30–50 pounds and carry items some distance.

Responsibilities

Build relationships with clients through curiosity, genuine care, respect, and support for clients’ stated recovery goals.
Support clients on living and programming floors and during activities throughout the shift.
Serve as the first point of contact for client questions, concerns, needs, and emerging issues, responding promptly and involving appropriate staff when needed.
Maintain a safe, calm, and orderly floor environment through presence, relationship-building, observation, and early intervention.
Observe client behavior and mood patterns and communicate relevant information to Charge Staff and the care team in a timely manner.
Communicate client updates, concerns, and shift information to incoming staff to support continuity of care and safety.
Assist with client intake and discharge.
Supervise and process client medication and ensure safe self-administration of prescription and non-prescription medications and vitamins; complete accurate, timely medication documentation.
Safely operate MnTC vehicles to transport clients to appointments and outings.
Administer and supervise urine analysis and breathalyzer testing.
Care for clients unable to attend programming because of illness, including hourly checks, taking vital signs upon nurse directive, supporting medication and vitamin self-administration, and bringing meals as needed.
Develop healthy and encouraging relationships with clients while maintaining appropriate boundaries and serving as a role model and mentor.
Encourage clients’ personal growth and recovery goals, affirm their progress, and treat them compassionately and respectfully.
Provide requested spiritual support for clients’ Personal Study Topics, which may include prayer, devotions, and Bible passage memorization.
Use trauma-informed care and motivational interviewing to de-escalate difficult situations and encourage client self-regulation and ownership.
Respond promptly to medical and mental health emergencies and involve appropriate medical, clinical, and management staff.
Follow program policies, safety procedures, organizational standards, and required MnTC and DHS training requirements.
Use the Client Success Model intervention framework and appropriate judgment to reinforce behavioral expectations in alignment with MnTC’s Culture of Honor.
Communicate significant client concerns, behavior changes, safety issues, and interventions to Charge Staff and the care team.
Take attendance and ensure clients are accounted for and in the correct locations.
Maintain accurate and current daily facility logs and shift reports.
Conduct and record regular building security checks, particularly for overnight staff.
For overnight staff, monitor evening lights-out and conduct morning wakeups, including cleanup, breakfast, and morning devotions.
Prepare residential rooms for new clients by cleaning, making beds, and creating a welcoming environment.
Conduct and document room and person searches to support program compliance and client and staff safety.
Welcome visitors and oversee client visits with family and community members.
As Charge Staff, direct the shift, assign responsibilities, and ensure coverage of supervision, floor support, medications, transportation, documentation, and other priorities.
As Charge Staff, facilitate shift-change meetings, complete and distribute the Facility Log and Shift Issues Report, guide Client Care Specialists on behavior interventions, communicate with the Client Care Manager and care team as needed, and count controlled medications at the beginning and end of the shift.
Perform other duties as assigned by management.