Client Care Specialist
About The Position
Gateway Services provides compassionate pet aftercare services to families during difficult moments. The Client Care Specialist is the first point of contact for veterinary clinics and pet parents, helping ensure pets are cared for with dignity and families receive empathetic, professional support. The role is based on-site at a Gateway Care Center in Austin, Texas, and involves phone, email, and face-to-face customer service in a fast-paced environment. The position is full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m., for 40 hours per week. Overtime is required based on business need. Compensation is $19.00–$20.00 per hour, depending on experience. Gateway provides paid training, career development, supportive leadership, and access to Gateway CarePath, a confidential emotional wellness program designed for employees working in pet aftercare.
Requirements
- Communicate with empathy and professionalism.
- Pay close attention to detail.
- Stay calm in emotionally sensitive situations.
- Work well in a fast-paced environment.
- Work well as part of a team.
- Take pride in delivering exceptional customer service.
Nice To Haves
- Previous customer service experience is preferred.
Responsibilities
- Support veterinary clinics and pet parents by phone, email, and in person.
- Answer questions with empathy and professionalism.
- Accurately enter service requests and special instructions.
- Coordinate closely with Operations to ensure every promise is fulfilled.
- Support pet parent viewings and order pickups when required.
- Resolve concerns promptly while maintaining customer confidence.
- Help create a compassionate experience for every family served.
Benefits
- Industry-leading benefits package
- Medical, dental, and vision coverage
- 401(k) with employer matching contributions
- Company-paid life insurance
- Company-paid long-term disability
- Paid vacation and company holidays
- Paid training and career development
- Employee Assistance Program (EAP)
- Gateway CarePath emotional wellness program
- Health Savings Account and Flexible Spending Accounts
- Pet insurance
- Employee Discount Marketplace
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
