Client Care Specialist
About The Position
The Client Care Specialist assists attorneys and paralegals with client-facing and administrative duties to support the smooth operation of the law office. The role welcomes clients and callers, provides customer service, maintains schedules and records, coordinates meetings and travel, and supports client consultations and educational events. It also involves maintaining office public areas, handling confidential records, monitoring pending items, and helping across functional areas as business needs require. Occasional travel within the Colorado Springs area is required for events and potential community engagements.
Requirements
- Extreme attention to detail when handling documents, records, and data.
- Friendly, inviting customer-service approach when interacting with clients, visitors, and callers.
- Ability to assess urgency, monitor pending items, follow up, and communicate information to management.
- Ability to handle confidential records.
- Ability to assist across functional areas as needed.
Responsibilities
- Provide administrative assistance to attorneys, paralegals, and other legal staff.
- Welcome people visiting or calling the office in a friendly and inviting manner.
- Track, organize, scan, file, and upload documents; update records and enter data with close attention to detail.
- Manage schedules and coordinate appointments, meetings, and business travel.
- Field leads and help arrange initial consultations between potential clients and attorneys.
- Attend educational seminar events and provide day-of support, including setup, registration, and cleanup.
- Assist with post-event summaries, attendee follow-up, and potential client acquisition.
- Respond to current clients’ calls, assist with questions or concerns when possible, and refer them to appropriate legal staff for advice when needed.
- Keep the front desk, signing rooms, and conference rooms clean and tidy, including collecting trash, wiping surfaces, and organizing supplies.
- Assess urgency, determine appropriate actions, monitor pending items, follow up, and keep management informed.
- Maintain and use legal and data management systems and handle confidential records.
- Help with related duties and support other functional areas as business needs and workloads require.
- Travel occasionally within the Colorado Springs area for events and potential community engagements.
Benefits
- Health care plan including medical, dental, and vision coverage
- Retirement plan (401(k), IRA)
- Life insurance (basic, voluntary, and AD&D)
- Paid time off (vacation, sick, and public holidays)
- Short-term and long-term disability
- Training and development
- Wellness resources
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
