Client Care Coordinator - Comfort Keepers

Lubbock • San Angelo, TX

2d • Onsite

About The Position

Comfort Keepers is seeking an empathetic, self-motivated, and organized Client Care Coordinator in San Angelo. The coordinator is the primary point of contact for prospective and existing clients and manages the client experience from initial referral through continuity of care. This includes building community referral relationships, responding to inquiries, educating clients and families about services, conducting in-home consultations, and guiding families through intake and onboarding.

The role includes developing and updating individualized care plans, conducting client check-ins, home visits, and quality assurance reviews, and coordinating with families, community providers, insurance companies, case managers, and third-party payors to support uninterrupted, high-quality care. The coordinator collaborates with the Scheduling team to match caregivers to clients according to care needs, skills, and personality, and supports clients and families by resolving concerns and adjusting care approaches or service hours as needed. The position also participates in an assigned after-hours on-call rotation and performs additional operational, field, or administrative duties as assigned.

Requirements

• High school diploma or GED.
• At least 2 years of related experience in healthcare, home care, social work, senior living, or client management.
• Proactive initiative and problem-solving skills, including the ability to take ownership, resolve complex client situations, and adapt quickly.
• Ability to multitask, prioritize responsibilities, meet deadlines, maintain attention to detail, and switch between activities efficiently.
• Strong computer literacy, including Microsoft 365 (Word, Excel, and PowerPoint), DocuSign, and scheduling or CRM platforms.
• Exceptional customer service, empathetic bedside manner, people-management skills, and written and verbal communication abilities.
• Ability to build lasting relationships with clients, families, healthcare professionals, and people from diverse backgrounds.
• Reliable vehicle, valid driver’s license, and auto insurance.
• Ability to pass a comprehensive background check, including a motor vehicle records check, and a drug screen.
• Ability to manage personal stress and consistently present a positive, professional image.
• Ability to participate in an assigned after-hours on-call rotation.

Nice To Haves

• Experience with VIV or a similar scheduling or CRM system.

Responsibilities

• Build and maintain relationships with referral sources in the San Angelo community, including assisted and independent living facilities, hospice providers, geriatric care managers, medical specialists, discharge planners, and other senior-focused organizations.
• Respond to referral calls and educate prospective clients and families about services.
• Conduct compassionate in-home consultations to assess client needs.
• Guide families through intake and onboarding, ensuring care documentation and emergency procedures are established before care begins.
• Perform regular client check-ins, home visits, and quality assurance reviews.
• Evaluate changing health conditions and update individualized care plans.
• Coordinate care with family resources, community providers, insurance companies, case managers, and third-party payors.
• Collaborate with the Scheduling team to match caregivers and clients based on skills, personality, and care needs, and ensure shifts align with caregiver qualifications.
• Serve as the primary point of contact for clients and families, answering questions and resolving concerns.
• Adjust care approaches or service hours as needed.
• Participate in an assigned on-call rotation for after-hours support.
• Perform additional operational, field, or administrative duties as assigned.

Benefits

• Medical benefits
• Vision benefits
• Paid time off
• Mileage reimbursement
• Direct deposit
• Free Employee Perks Program with free classes and discounted pricing with thousands of merchants

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED