Client Care Coordinator

Veterinary Eye Center of Massachusetts•Newton, MA

2d•$20 - $23•Onsite

About The Position

The Veterinary Eye Center of Massachusetts seeks to welcome a full time Client Care Coordinator to our talented team in Newton, providing best in class ophthalmic care for dogs and cats. The practice is the first standalone referral ophthalmology practice in the region. We are a staff of inspired veterinary professionals, practicing modern medicine in a state of the art and collaborative environment, ensuring you have the tools, technology, and support needed to succeed, grow and thrive. The role is responsible for working collaboratively with our clinical staff and doctors as well as independently in ensuring the smooth daily operations of the practice – it is a wonderful opportunity to use and expand your skills and bodies of knowledge in a boutique specialty environment.

Requirements

1 year or more of veterinary experience in a client facing role preferred - Other client facing experience considered
Highly evolved written/verbal communication and organizational skills
Comfortable around all types of animals – primarily dogs and cats
Exceptionally organized and has a keen eye for detail
Ability to adapt and work well in a busy environment
A passion for animals

Responsibilities

Greet clients and patients, deliver best in class customer service, and make sure all client questions are answered in an informative and friendly manner
Communicate and collaborate with staff regarding patient care and client questions
Document communications and conversations
Maintain common areas
Perform intake/discharge duties
General administrative duties
Answer multiple phone lines
Fill/dispense medications per doctor’s orders
Manage the appointment schedule
Receive payments for services rendered