Client Care Coordinator

Angels of Care Pediatric Home Health•Tyler, TX

2d•Onsite

About The Position

The Client Care Coordinator serves as a key connection point between client families and care teams, helping provide a smooth and supportive experience for clients and clinicians. This detail-oriented role is suited to someone who thrives in a fast-paced environment and is committed to excellent service. The position is full-time, on-site, and works Monday through Friday during daytime business hours. The coordinator communicates with families, supports scheduling, coordinates clinician assignments, and collaborates with clinical staff to help ensure high-quality care. They build professional relationships with families and nursing staff, use sound judgment to resolve problems, and maintain organization and accurate documentation while managing multiple priorities. Angels of Care describes its culture as supportive and rooted in the values of Heart, Advocacy, Love, Outreach, and Speed (HALOS). The company offers opportunities for career advancement, skill development, and increased responsibility.

Requirements

Strong communication skills and a proactive, solutions-focused mindset.
Ability to stay organized and manage competing priorities effectively.
Familiarity with office technology, including Microsoft Suite.

Nice To Haves

Prior experience in a customer service, scheduling, or client-facing administrative role.

Responsibilities

Serve as the primary point of contact for client families, building trust and providing timely support.
Coordinate and assign duties based on each clinician’s skills and availability.
Handle incoming and outgoing calls to address questions, resolve issues, and support scheduling needs.
Collaborate with clinical staff to help ensure clients receive high-quality care.
Foster strong, professional relationships with families and nursing staff.
Use sound judgment and initiative to identify and solve problems.
Manage multiple priorities, stay organized, and maintain accurate documentation.