Client Care Coordinator Senior Homecare
About The Position
The Client Care Coordinator is a key member of the daily operations of our home care office. This is a varied, fast-paced, people-centered position. One moment you may be coordinating a caregiver schedule, and the next you may be speaking with a family about their loved one's care, interviewing a potential caregiver, conducting a client visit, or helping solve an unexpected scheduling issue. The position combines elements of client care, social services, operations, customer service, scheduling, recruiting, sales, and administrative support. No two days will be exactly the same, and that's part of what makes this position rewarding. There is a lot to learn in this position, especially during the first several months. Our Client Care Coordinator will receive training and will be expected to spend time studying our systems, services, policies, procedures, and the home care industry. We are looking for someone who is curious, self-motivated, and takes ownership of their own learning. When things slow down, you should be the kind of person who naturally looks for the next productive thing to do, whether that means completing training, reviewing procedures, following up with a client or caregiver, improving your knowledge, organizing your work, or asking where you can help. We will provide training, direction, and support, but this is not a position for someone who needs to be given their next task throughout the day. As our Client Care Coordinator, you will help support our clients, their families, our caregivers, and the overall operation of the office.
Requirements
- Positive experience working in home health services, with preference given to candidates with experience in senior home care, senior services, or closely related services.
- Strong understanding of and ability to use technology in a professional environment.
- Comfortable working across multiple digital systems, programs, and apps on both desktop computers and mobile devices.
- Working knowledge of Microsoft Office and the ability to learn new software and technology quickly.
- Emotionally intelligent and comfortable communicating with the team, seniors, families, caregivers, and healthcare professionals.
- Caring, empathetic, and compassionate.
- Positive and encouraging, especially when helping people through stressful situations.
- Self-motivated and proactive. You see what needs to be done and take initiative rather than waiting to be given every next step.
- Eager to learn and willing to invest time in studying, training, and becoming knowledgeable about our services and industry.
- Productive during slower periods and able to identify meaningful work without constant supervision.
- Articulate, with strong verbal and written communication skills and a pleasant, professional phone presence.
- A creative problem solver who can remain calm when plans change.
- Organized, detail-oriented, and dependable.
- Comfortable documenting conversations and maintaining accurate records.
- Able to manage multiple priorities in a fast-paced environment.
- A team player who is willing to step in and help where needed.
- Someone who takes pride in providing excellent service and following through on commitments.
- Reliable transportation and comfortable traveling locally for client visits and other work-related responsibilities.
- Must pass applicable background screening requirements.
Nice To Haves
- Associate degree or higher.
- Experience in senior home care, senior services, or closely related services.
- Applicants from adjacent professional backgrounds, including social services, human services, healthcare, senior services, case management, care coordination, customer service, and related fields, provided the required home health experience is met.
Responsibilities
- Support office leadership with scheduling, marketing, caregiver interviewing, and administrative responsibilities.
- Conduct telephone intakes with prospective clients and families.
- Perform initial home visits with prospective or new clients to explain our services and complete service agreements.
- Conduct follow-up visits with existing clients to help ensure they are happy with their care and services.
- Manage scheduling activities, including coordinating replacement and substitute caregivers when needed.
- Communicate with clients, families, and caregivers and help resolve concerns professionally and compassionately.
- Maintain accurate client and caregiver records in accordance with company, state, and federal requirements.
- Coordinate, screen, and interview prospective caregivers.
- Help identify appropriate caregiver matches based on each client's individual needs and personality.
- Conduct service and follow-up calls with prospective clients.
- Build positive relationships with the team, clients, families, caregivers, referral partners, and members of our community.
- Help create the kind of experience that makes clients and caregivers feel valued, respected, and cared for.
Benefits
- Vision Insurance access
- Life Insurance access
- Health Insurance access
- Dental Program Discount
- Bonus based on performance
- Employee discounts
- Flexible schedule
- Paid time off
- Training & development
- Vision insurance
- Bonus program based on agency revenue - "We Grow, You Grow!"
- Paid time off (PTO) accrued after 90 days.
- Access to affordable dental, vision, and life insurance coverage.
- Employee discount programs.
- Certification and professional training opportunities.
- Opportunities to learn multiple areas of the home care business and grow professionally.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
