Client Care Coordinator

Avid Health at Home North Carolina•High Point, NC

17d•Onsite

About The Position

Avid Health is hiring a Client Care Coordinator to support its Guilford and Alamance county service areas. The position is based out of the High Point branch and involves office work as well as some community events. The coordinator provides day-to-day scheduling and coordination of qualified field employees with clients, maintains existing client services, and coordinates intake for new clients. The role keeps client care information current in the agency’s EMR system so the interdisciplinary team can meet clients’ Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (IADLs) needs. The position reports to the Regional Director or General Manager and is classified as non-exempt. The posting describes a stable client census, consistent assignments and hours, and opportunities to work with clients and caregivers over the long term.

Requirements

Minimum of two years of related work experience.
College degree preferred or equivalent work experience.
Valid driver’s license issued by the state of employment, satisfactory driving record, and an operational vehicle; travel is required for business purposes.
Working knowledge of Word, Excel, Windows, and email.
Typing speed of 35 words per minute and accurate data-entry skills.
Satisfactory verbal and written communication skills.
Ability to concentrate with frequent interruptions, handle deadline pressure, exercise good judgment, and follow procedures.
Ability to work independently, prioritize work, and complete assignments with minimal supervision.
Availability to work Monday through Friday, with weekends and holidays as needed; occasional flexible hours are needed to meet staff and agency educational needs.
Ability to rotate on-call duties and respond to provide assistance as needed.
Physical ability to perform job-related duties that may require lifting at least 10 pounds, bending, stooping, stretching, pulling, and pushing.

Nice To Haves

CNA license preferred.
Working knowledge of commonly used medical concepts, practices, and procedures preferred.
Understanding of the branch office’s geographical and cultural requirements preferred.
English/Spanish bilingual ability is a plus.

Responsibilities

Participate in general office administrative operations, including on-call responsibilities to ensure business continuity.
Coordinate intake tasks from referral sources and seek new referral opportunities to support branch growth goals.
Maintain accurate client schedules by matching field employees’ availability and skill levels to clients’ care needs.
Ensure schedules are covered for new intakes and shift replacements caused by paid time off, illness, or emergency call-outs.
Manage client and contract satisfaction through customer service, communication, and documentation.
Build relationships with clients to encourage compliance with care plans and client safety.
Document communications with clients, families, health plan providers, and field employees in a timely manner.
File employee and client paperwork in the agency EMR within seven days of documentation.
Manage field employee time and attendance and ensure daily compliance with Electronic Visit Verification (EVV) requirements.
Review EVV data and process weekly payroll for branch field employees.
Collect timesheet records promptly when schedules have unsuccessful EVV records.
Audit field employees’ visit notes and EVV data for compliance with clients’ ADL and IADL needs.
Orient and supervise field employees on client care plans and provide remedial training and mentoring as needed.
Communicate recruitment needs to Recruitment and Compliance departments.
Monitor field employee compliance with state, federal, and contractual annual health and training requirements.
Support recruitment by distributing applications to potential hires and forwarding completed forms to the Regional Recruiter or Human Resources.
Run reports and use EMR data to manage individual KPI goals and expectations.
Follow agency policies and procedures and adhere to HIPAA regulations.
Perform other duties as assigned.