Client Care Coordinator

Aspire Therapy and Development Services • Verona, WI

2d • Onsite

About The Position

Aspire Therapy & Development Services is seeking a Client Care Coordinator to serve as a primary point of contact for clients in person, by phone, and by email. The position discusses Aspire’s services with prospective clients, coordinates new-client intake, and schedules appointments with clients and caregivers. The role is based in the clinic and is a full-time, 40-hour position. The ongoing Monday–Friday schedule has some flexibility within the clinic’s open hours.

The successful candidate is detail-oriented, motivated, and able to work collaboratively in a professional environment. Strong candidates have experience with patient scheduling, patient communications, or clinic management. Additional consideration is given to experience managing social media content and accounts. Aspire describes its workplace as a team environment committed to professionalism, growth, and fun.

Requirements

• High school diploma or equivalent.
• At least two years of clerical experience, or an equivalent combination of education and experience.
• Complete knowledge of general computer, copier, scanner, and telephone use.
• Knowledge of multiple software programs, including Google Workspace (Gmail, Calendar, Sheets, and Drive) and office software, and ability to learn new internet-based systems.
• Ability to adapt to a high-volume communication environment.
• Flexibility and adaptability to support clients and team members in a fast-paced environment.

Nice To Haves

• Associate’s degree.
• Experience in a medical office, related field, or professional office with a significant focus on scheduling and communication.
• Experience with medical scheduling software.
• Skills and experience managing social media content and accounts.

Responsibilities

• Respond promptly, professionally, and cheerfully to inquiries from prospective clients.
• Greet and check in clients and gather necessary information.
• Communicate with new clients and manage intake conversations.
• Manage appointments in online calendars and/or Electronic Medical Records systems.
• Take appropriate steps to cancel or reschedule services when appointments change or are canceled.
• Communicate with clients about scheduling, appointment changes, no-shows, cancellations, and receipt of medical records.
• Prepare and send scheduling emails to clients’ caregivers.
• Coordinate therapy schedules within the Aspire clinic and with outside providers.
• Respond promptly to incoming calls, emails, or faxes from physicians or clients requesting report status or information.
• Perform other duties as assigned.

Benefits

• 100% company-paid health, dental, vision, life, and long-term disability insurance.
• 401(k) retirement plan with company match.
• Immediate paid vacation and sick time.
• Annual continuing education funding.
• No night or weekend hours.
• Competitive pay based on relevant experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED