Client Care Coordinator

Safe Harbor Home Care • San Diego, CA

5d

About The Position

Safe Harbor Home Care is hiring a Client Care Coordinator in Southern California. The role supports clients and caregivers to provide exceptional care experiences, maintain strong caregiver performance, and ensure continuity of service. Coordinators act as leaders within the caregiving team and contribute to client satisfaction, caregiver development, and operational success. Advancement opportunities may be available based on performance, leadership impact, experience, and business needs.

The stated pay range is $22–$26 per hour. Employees working 30 or more hours per week are eligible to enroll in benefits, including a 401(k), after any applicable probationary period. Safe Harbor Home Care describes its culture as prioritizing work-life balance and supporting employees’ personal and professional growth.

Requirements

• Must be at least 18 years of age.
• Valid I-9 employment eligibility documentation.
• California Home Care Aide (HCA) registration before client assignment.
• Current TB clearance.
• Valid driver's license and reliable transportation.
• Ability to maintain accurate documentation and client confidentiality.
• Ability to pass a required background check.
• Strong organizational and prioritization skills.
• Strong written and verbal communication skills.
• Leadership, coaching, and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to client satisfaction and quality care.

Nice To Haves

• Previous experience conducting client assessments.
• Prior caregiving leadership experience.
• CNA certification.
• HHA certification.
• Experience with WellSky or similar software.
• Client relations, service coordination, or case management experience.
• Bilingual Spanish/English or Tagalog/English.

Responsibilities

• Conduct client assessments and reassessments.
• Develop and update client care plans.
• Match caregivers with client needs and preferences.
• Provide caregiving coverage when necessary.
• Train, mentor, and support caregivers; coach their development.
• Partner with Scheduling and Operations teams to maintain continuity of care.
• Monitor service quality and client satisfaction.
• Address client concerns and assist with service recovery.
• Support caregiver accountability and performance improvement.
• Maintain accurate client documentation and records.
• Monitor compliance with company policies and regulatory requirements.
• Communicate with clients, families, caregivers, and office staff.
• Assist with onboarding activities and caregiver support initiatives.
• Support quality assurance efforts and follow-up activities.
• Be a dependable point of support for clients and caregivers.

Benefits

• Weekly pay.
• Flexible schedule.
• 24/7 caregiver support.
• Paid mileage between clients.
• Ongoing training and development.
• Opportunity for growth within the company.
• Unlimited referral bonus opportunities.
• Employees working 30 or more hours per week are eligible for benefits including a 401(k), after any applicable probationary period.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed