Client Care Associate

Atlantic Community Bankers Bank • Camp Hill, PA

8h • $46,000 - $49,000 • Hybrid

About The Position

Atlantic Community Bankers Bank (ACBB) is seeking a Client Care Associate to provide timely, accurate, and professional support to clients. The associate manages client requests from initial contact through resolution, researches and resolves service issues, collaborates with teams across the organization, and supports a responsive client experience. The role also processes vault cash transactions, maintains complete case records, monitors service activity, and participates in service reviews and process improvements. ACBB is a correspondent banking partner serving community financial institutions and emphasizes integrity, excellence, empowerment, curiosity, and compassionate care.

Requirements

• High school diploma or equivalent required.
• Previous experience in banking, financial services, client service, or a related environment.
• Strong client service skills and the ability to communicate clearly and professionally.
• Strong problem-solving and research skills, including the ability to identify and resolve client service issues.
• Excellent organization and attention to detail, with the ability to manage multiple requests and priorities.
• Ability to collaborate effectively with internal teams while taking ownership of client requests through resolution.
• Comfort learning and working within multiple systems and technology platforms.

Nice To Haves

• Associate degree in Business, Finance, or a related field.

Responsibilities

• Serve as a responsive point of contact for client service requests, questions, and issues.
• Document, categorize, and route client requests to appropriate internal resources.
• Manage assigned cases from initial request through resolution, follow up promptly, and keep clients informed.
• Maintain accurate records of client interactions, research, actions, and resolutions.
• Conduct proactive client outreach to support service needs, strengthen relationships, and identify opportunities for additional products and services.
• Process vault cash deposits, orders, and adjustments accurately and within established deadlines.
• Research and resolve vault cash discrepancies using transaction records, system information, and supporting documentation.
• Document research, findings, communications, and resolutions in the case-management system.
• Research and resolve standard product and service issues using established procedures and available resources.
• Escalate exceptions, potential risks, and matters outside established procedures or assigned authority.
• Maintain knowledge of ACBB products, services, systems, providers, and client-service requirements.
• Partner with Deposit Operations, Client Relationship Advisors, Business Development Advisors, and other internal teams to support client needs and timely issue resolution.
• Monitor case activity and reporting to identify recurring issues, service trends, aging items, and potential operational risks.
• Participate in service reviews, projects, and process improvements that enhance the client experience and operational effectiveness.

Benefits

• Market-competitive compensation and performance-based bonus opportunities.
• Medical, dental, vision, life, and disability coverage.
• 401(k) with employer matching contributions.
• Generous paid time off, company-recognized holidays, a birthday holiday, and additional paid time away from work.
• Paid volunteer time off.
• Tuition reimbursement and opportunities for continued learning and career development.
• Employee Assistance Program and resources to support overall well-being.
• Hybrid work environment balancing flexibility with meaningful in-person collaboration.
• Collaborative, team-oriented environment centered on accountability, continuous improvement, and positive impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED