Client Associate/Registered Client Associate

Royal Bank of Canada • Rockford, IL

16h

About The Position

The Client Associate/Registered Client Associate is an integral member of an RBC Wealth Management branch, supporting financial advisors and clients while embracing the company’s core values and inclusive culture. The role uses administrative and operational skills to help advisors manage and grow their business and provides a client-first experience while meeting compliance standards. Work includes researching and resolving issues, onboarding accounts, processing and maintaining account records, implementing technology changes, and preparing correspondence in a fast-paced, professional, collaborative environment. RBC offers training, development, and learning resources to support career growth.

Requirements

• Bachelor’s degree or job-related experience.
• Strong verbal and written communication, interpersonal, organizational, and client service skills.
• Attention to detail and a mindset focused on making advisors more efficient and effective.
• Series 7 and 66 licenses, or Series 63/65, or willingness to obtain the required licenses within 12 months of hire.
• Ability to adapt to a rapidly changing business and technology environment.

Nice To Haves

• Current FINRA registrations.
• Financial services experience.

Responsibilities

• Build and maintain professional relationships with clients by assisting them and answering account questions.
• Handle account inquiries and client needs, escalating matters to financial advisors when appropriate.
• Meet compliance standards by obtaining and maintaining appropriate account documentation and communicating with clients about required items.
• Facilitate transfers of funds and securities, complete trades in client accounts, and process checks, wires, and ACH transactions in a timely manner.
• Maintain confidentiality in accordance with RBC’s Code of Conduct.
• Support financial advisors through administrative and operational work, including account onboarding, record maintenance, issue resolution, technology changes, and correspondence.

Benefits

• 401(k) program with company-matching contributions.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Disability insurance.
• Paid time off.
• Flexible benefits.
• Training, development, and learning resources.
• Coaching and management opportunities to support development.
• Discretionary variable compensation opportunity, subject to business performance targets and individual goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level