Client Care Administrator

SkinSpirit • Palo Alto, CA

1d • $20 - $28 • Onsite

About The Position

The Client Care Administrator provides support for the daily activities of a medical spa, including telephone coverage, appointment scheduling, registration, opening and closing transactions, and client care. The role requires a combination of weekday, weekend, and evening shifts, including opening and closing shifts.

SkinSpirit describes itself as a destination for aesthetic skincare and body treatments, with more than 55 locations nationwide. It emphasizes personalized service, safe and effective treatments, employee wellbeing, training and education, and continued investment in equipment and services.

Requirements

• High school diploma or GED required.
• At least 1 year of customer service or sales experience required.
• Exceptional customer service skills.
• Ability to work efficiently and productively in a fast-paced environment.
• Ability to multitask, prioritize, and organize with consistently high accuracy.
• Ability to work as part of a team and take initiative without direct supervision.
• Knowledge of the Internet, Outlook, Excel, and Word, and ability to learn new software quickly.
• Excellent written, verbal, and interpersonal skills.
• Strong attention to detail and accuracy.
• Good judgment, strong character, ethics, and high standards of performance.
• Ability to work a combination of weekday, weekend, and evening shifts, including opening and closing shifts.
• Ability to sit at a desk and work on a computer for prolonged periods; repeat the same movements; and talk and hear for prolonged periods.
• Ability to occasionally stand, walk, use hands and fingers, handle or feel, reach, climb or balance, stoop, kneel, crouch, or crawl.
• Ability to occasionally lift or move up to 20 pounds and occasionally lift or move up to 30 pounds.

Nice To Haves

• Associate degree preferred.
• Experience in an aesthetic setting preferred.
• Social media experience is a plus.
• Experience in a medical office or understanding of cosmetic procedures and skincare products.
• Experience with Zenoti or other point-of-sale systems preferred but not required.

Responsibilities

• Provide excellent client care and customer service.
• Answer and screen a high volume of inbound phone calls.
• Schedule, move, and cancel appointments.
• Promote the clinic, treatments, services, products, programs, promotions, and discounts.
• Respond accurately, appropriately, and promptly to guest requests to ensure satisfaction.
• Complete client transactions accurately.
• Manage multiple responsibilities while maintaining composure and prioritizing clients.
• Perform clinic opening and closing duties.
• Provide basic administrative support, including mailing, faxing, sorting, typing, and filing.
• Maintain confidentiality in all guest matters in accordance with company policy.
• Assist with other duties and projects as assigned by management.

Benefits

• Competitive benefits package.
• Employee discounts.
• Friends and family discounts.
• Beautiful working environment with a stellar team.
• Paid holidays.
• 401(k) plan with a company match program.
• Medical, vision, and dental insurance for full-time employees working 24 or more hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED