Client Care Administrator

SkinSpirit • Del Mar, CA

1d • $20 - $28 • Onsite

About The Position

The Client Care Administrator supports the daily activities of a medical spa, including telephone coverage, appointment scheduling, registration, opening and closing transactions, and client care. The role requires a combination of weekday, weekend, and evening shifts, including opening and closing shifts. The position is based in Del Mar and is listed as full-time.

Requirements

• High school diploma or GED.
• At least 1 year of customer service or sales experience.
• Exceptional customer service skills.
• Ability to work efficiently and productively in a fast-paced environment.
• Ability to multitask, prioritize, and organize while maintaining a consistently high level of accuracy.
• Ability to work as part of a team and take initiative without direct supervision.
• Knowledge of the internet, Outlook, Excel, and Word, and ability to learn new software quickly.
• Excellent written, verbal, and interpersonal skills.
• Strong attention to detail and accuracy.
• Consistently demonstrate good judgment, strong character, ethics, and high standards of performance.
• Ability to work weekday, weekend, and evening shifts, including opening and closing shifts.

Nice To Haves

• Associate degree.
• Experience in an aesthetic setting.
• Social media experience.
• Experience in a medical office or understanding of cosmetic procedures and skin care products.
• Experience with Zenoti or other point-of-sale systems.

Responsibilities

• Provide excellent client care and customer service.
• Answer and screen a high volume of inbound phone calls.
• Schedule, move, and cancel appointments.
• Promote the clinic, treatments, services, products, programs, promotions, and available discounts.
• Respond accurately, appropriately, and promptly to guest requests to ensure satisfaction.
• Complete client transactions accurately.
• Manage multiple responsibilities while maintaining composure and prioritizing clients.
• Perform clinic opening and closing duties.
• Provide basic office administrative support, including mailing, faxing, sorting, typing, and filing.
• Maintain confidentiality in guest matters in accordance with company policy.
• Assist with other duties and projects assigned by management.

Benefits

• Competitive benefits package.
• Employee discounts.
• Friends and Family discounts.
• Beautiful working environment with a stellar team.
• Paid holidays.
• 401(k) plan with company match.
• Medical, vision, and dental insurance for full-time employees working 24 or more hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED