Client Support Administrator
Friedman Vartolo LLP•Rochester, NY
•Remote
About The Position
Friedman Vartolo LLP is seeking an experienced Client Support Administrator to assist with client communications and escalations. The role functions as an extension of the firm, communicating directly with clients to relay critical information and timeline data. This position is remote and supports the firm’s real estate and default services work.
Requirements
- At least 3 years of experience in the default services industry.
- At least 1 year of experience with BFKS, Tempo, and other client communication portals.
- Tech savvy.
- Willingness to ask questions and get hands-on with the work.
- Team-oriented approach.
- Superior written and verbal communication skills.
Responsibilities
- Ensure accurate completion of BFKS and Tempo workload steps each day.
- Manage allocated cases against expected internal and client milestones and timelines.
- Serve as the single point of contact for numerous firm clients.
- Maintain and improve client relationships to drive referral growth.
- Escalate pressing timeline issues when appropriate.
- Produce case-level reports for client review.
Benefits
- Medical benefits
- Dental insurance
- Vision insurance
- Flexible spending account
- 401(k)
- Gym/fitness membership reimbursement
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
