Jr Client Support Administrator
About The Position
The Jr Client Support Administrator provides hands-on, customer-facing IT support to Missile Defense Agency (MDA) end users under the Integrated Research and Development for Enterprise Solutions (IRES) contract. The position supports users at Schriever Space Force Base in Colorado Springs, Colorado; Redstone Arsenal in Huntsville, Alabama; Dahlgren, Virginia; or Fort Belvoir, Virginia. The role helps keep end users productive and mission-ready through day-to-day administration and troubleshooting, equipment installation, and support for large-scale projects and events. Travel of up to 10% is required. This position requires an active DoW Secret Security Clearance and physical work that includes lifting and carrying up to 25 pounds and moving around a large facility, including working under desks.
Requirements
- At least 2 years of general full-time work experience; this may be reduced with completion of advanced education.
- At least 1 year of directly related IT experience.
- Current DoD 8570 IAT Level II certification, such as Security+ or Systems Security Certified Practitioner.
- Active DoW Secret Security Clearance.
- Strong written and verbal communication skills.
- Professional behavior and dress suitable for a customer-facing position.
- Ability to lift and carry 25 pounds.
- Ability to move around a large complex facility and perform work under desks and other physical aspects of the position.
- Willingness to travel as required, up to 10% of the time.
Nice To Haves
- Previous customer service experience.
- Prior experience working in a DoD environment.
Responsibilities
- Conduct day-to-day administration of hardware, software, networks, and users.
- Provide in-person and phone support to MDA end users troubleshooting computers, printers, software, operating systems, and Office products.
- Install hardware, including laptops, desktops, and monitors, at end-user offices.
- Contribute to large-scale projects and events.
- Provide professional customer-facing support and travel as needed.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k) with company match
- Paid Time Off (PTO)
- Mission-driven work with opportunities to grow
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
