Client Care Administrator

SkinSpirit•Redmond, WA

5d•$20 - $28

About The Position

The Client Care Administrator supports the daily activities of a medical spa, including telephone coverage, appointment scheduling, client registration and transactions, opening and closing duties, and client care. The role provides administrative support while delivering a high standard of service and maintaining confidentiality in guest matters. The position requires a combination of weekday, weekend, and evening shifts, including opening and closing shifts. SkinSpirit is an aesthetic skincare and body-care company with more than 55 locations nationwide. The company describes its culture as people-first, with an emphasis on wellbeing, training and education, and providing modern equipment and services.

Requirements

High school diploma or GED required.
At least 1 year of customer or sales experience required.
Exceptional customer service skills.
Ability to work efficiently and productively in a fast-paced environment.
Ability to multitask, prioritize, and organize while maintaining a consistently high level of accuracy.
Ability to work as part of a team and take initiative without direct supervision.
Knowledge of the internet, Outlook, Excel, and Word, and ability to learn new software quickly.
Excellent written, verbal, and interpersonal skills.
Strong attention to detail and accuracy.
Good judgment, strong character and personality, ethics, and high standards of performance.
Experience in a medical office, or understanding of cosmetic procedures and skincare products.
Ability to work a combination of weekday, weekend, and evening shifts, including opening and closing shifts.
Ability to perform the stated physical activities, including prolonged sitting, computer work, repeated movements, talking and hearing; occasional standing, walking, hand use, reaching, and other listed movements; and occasional lifting or moving of up to 30 pounds.

Nice To Haves

Associate degree preferred.
Experience in an aesthetic setting preferred.
Social media experience is a plus.
Experience with Zenoti or another point-of-sale system is preferred but not required.

Responsibilities

Provide excellent client care and customer service.
Answer and screen a high volume of inbound phone calls.
Schedule, move, and cancel appointments.
Promote the clinic, treatments, services, products, programs, promotions, and discounts.
Respond accurately, appropriately, and promptly to guest requests to support guest satisfaction.
Complete client transactions accurately.
Manage multiple responsibilities while maintaining composure and prioritizing clients.
Perform clinic opening and closing duties.
Provide basic office administrative support, including mailing, faxing, sorting, typing, and filing.
Maintain confidentiality in guest matters in accordance with company policy.
Assist with other duties and projects assigned by management.