Client Care Administrator

SkinSpirit • Seattle, WA

5d • $20 - $28

About The Position

SkinSpirit is a destination for aesthetic skincare and body treatments, with more than 55 locations nationwide. The company emphasizes personalized service, medically proven treatments, employee wellbeing, training and education, and innovative equipment and services.

The Client Care Administrator supports the daily activities of a medical spa. The role provides telephone coverage, manages appointments and client registration, processes transactions, performs clinic opening and closing tasks, and delivers client care. The schedule includes a combination of weekday, weekend, and evening shifts, including opening and closing shifts.

Requirements

• High school diploma or GED required.
• At least 1 year of customer or sales experience required.
• Exceptional customer service skills.
• Ability to work efficiently and productively in a fast-paced environment.
• Ability to multitask, prioritize, and organize while maintaining a consistently high level of accuracy.
• Ability to work as part of a team and take initiative without direct supervision.
• Knowledge of the internet, Outlook, Excel, and Word, and ability to learn new software quickly.
• Excellent written, verbal, and interpersonal skills.
• Attention to detail and accuracy.
• Consistently demonstrate good judgment, strong character, ethics, and high standards of performance.
• Availability to work weekday, weekend, and evening shifts, including opening and closing shifts.

Nice To Haves

• Associate degree preferred.
• Experience in an aesthetic setting preferred.
• Social media experience is a plus.
• Experience in a medical office or understanding of cosmetic procedures and skincare products.
• Experience with Zenoti or other POS systems preferred but not required.

Responsibilities

• Provide excellent client care and customer service.
• Answer and screen a high volume of inbound phone calls.
• Schedule, move, and cancel appointments.
• Promote the clinic, treatments, services, products, programs, promotions, and available discounts.
• Respond accurately and promptly to guest requests to support guest satisfaction.
• Complete client transactions accurately.
• Manage multiple responsibilities efficiently while maintaining composure and prioritizing clients.
• Perform clinic opening and closing duties.
• Provide basic office administrative support, including mailing, faxing, sorting, typing, and filing.
• Maintain confidentiality in guest matters in accordance with company policy.
• Assist with other duties and projects as assigned by management.

Benefits

• Generous employee discounts.
• Friends and family discounts.
• Beautiful working environment with a stellar team.
• Paid holidays.
• 401(k) plan with a company match program.
• Medical, vision, and dental insurance for full-time employees working 24 or more hours.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED