Client Advisor

Baccarat•New York, NY

1d•Onsite

About The Position

As an ambassador of Baccarat, the Client Advisor represents the Maison’s heritage of excellence and artistry by delivering luxury experiences, achieving individual sales objectives, and contributing to the New York Region’s commercial success. The role works across the 53rd Street and Meatpacking boutiques, combining product expertise, personalized clienteling, storytelling, flexibility, and collaboration to build lasting client relationships and support the growth of both boutiques. The Client Advisor develops client relationships and sales across both locations, provides tailored product recommendations, uses CRM insights to guide engagement, and contributes to client appointments, boutique and offsite events, and VIP experiences. The role also supports daily boutique operations, including visual merchandising, floor organization, packaging, price updates, reporting, stock organization, inventories, cycle counts, audits, and special projects. The position requires working across both boutiques according to business needs, staffing requirements, and schedules established by regional management.

Requirements

High school diploma required.
2–5 years of experience in luxury retail, hospitality, or high-end service environments.
Proven track record of achieving sales goals and developing client relationships.
Ability and willingness to work across multiple boutique locations within the New York Region based on business needs and scheduling.
Demonstrated adaptability, collaborative mindset, and ability to thrive in a multi-location retail environment.
Strong interpersonal, communication, and presentation skills.
Ability to lift 30 lbs or more.

Nice To Haves

Bachelor’s degree preferred.
Deep appreciation for craftsmanship, design, and luxury culture.

Responsibilities

Achieve or exceed individual sales and performance targets, including UPT, AVT, and conversion, while contributing to boutique and New York Regional sales objectives.
Provide tailored recommendations based on clients’ lifestyles, preferences, and aspirations, using strong product knowledge and personalized service.
Develop and maintain a client book across both New York boutiques to foster long-term relationships, loyalty, repeat purchases, and referrals.
Use CRM insights and client segmentation to support client acquisition, retention, reactivation, and personalized engagement across the region.
Collaborate with colleagues at both locations, the Regional General Manager, Senior Client Advisors, Grand Vendeur, and corporate partners to maximize sales opportunities, facilitate appointments, and ensure client follow-up.
Deliver an authentic, immersive luxury experience consistent with Baccarat’s values and heritage.
Use the Maison’s storytelling and craftsmanship to engage clients and inspire emotion and desire.
Ensure a seamless and consistent client experience across both New York boutiques.
Facilitate client appointments, product presentations, and personalized services at either location based on client preferences and business needs.
Participate in boutique and offsite events, regional client activations, and VIP experiences.
Represent the Maison with professionalism, elegance, and a service-driven mindset.
Work across both New York boutiques according to business needs, staffing requirements, and schedules established by regional management.
Collaborate across locations to support floor coverage, boutique operations, and consistent execution of Maison standards.
Support daily operations, including visual merchandising, display upkeep, floor organization, packaging, price updates, and reporting.
Maintain knowledge of product assortments, inventory availability, and services across both locations; partner with the merchandising team to fulfill client requests and special orders accurately and promptly.
Maintain stock organization and participate in inventories, cycle counts, and audits across both boutiques.
Support special projects as directed by management.