Client Advisor

Burberry • Manhasset, GA

3d • $23 - $24 • Onsite

About The Position

The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised, elevated experience while contributing to commercial success. Reporting to store management, the Client Advisor inspires clients by conveying passion for the brand, fashion and luxury products, and demonstrates expertise in client engagement, styling and selling.

The role combines luxury service and sales with client engagement. The Client Advisor meets individual and store commercial KPIs, provides knowledgeable product and styling guidance, follows the client journey through to sale and after-sales service, and supports daily store operations and visual standards. The role also involves building client relationships through appointments, acquiring new luxury clients, and encouraging retention and repeat purchases through regular contact and appropriate follow-up.

Requirements

• Proven track record of delivering sales and exceeding targets.
• Previous experience in clienteling.
• Strong interest in fashion, art and culture.
• Strong product knowledge and a good understanding of store retail operations.
• Understanding of competitor products.
• Experience working as part of a team.
• Fluency in the local language; English proficiency is desirable.
• Confidence, curiosity, conviction and care.
• Energetic, proactive and self-motivated approach.
• Detail-oriented and creative, with a passion for selling.
• Assertive, with impeccable presentation and communication skills when dealing with clients and colleagues at all levels.
• Results-driven approach and commercial mindset.
• Flexible, collaborative and adaptable approach to work.

Nice To Haves

• English proficiency.
• Knowledge of other languages.

Responsibilities

• Meet and exceed individual and store sales goals and other commercial KPIs.
• Inspire clients through brand storytelling and passion, creating desire and appreciation for Burberry during each interaction.
• Provide luxury service and demonstrate product, fashion and styling knowledge.
• Follow the client journey to create a strong initial impression, understand the client’s needs, provide product and styling expertise, close sales and maintain client relationships.
• Efficiently follow up with clients and provide after-sales services.
• Contribute to daily store operations, maintaining luxury standards in front- and back-of-house areas and supporting product replenishment, inventory management, markdowns and stockroom maintenance as required.
• Follow company policies, guidelines and procedures, and use visual techniques to maintain Burberry visual standards.
• Foster teamwork and a positive work climate.
• Build meaningful relationships with clients.
• Work by appointment to deliver personalised service, build client relationships, promote loyalty and encourage incremental purchases.
• Acquire new luxury clients and grow individual and store client books with a commercial mindset.
• Drive client retention and volume of spend through regular contact and appropriate follow-up on sales and client requests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed