Client Advisor - Sherman Oaks

Rebag•Los Angeles, CA

3h•$20 - $23•Onsite

About The Position

Rebag is seeking a Client Advisor for its Sherman Oaks location. The role focuses on creating a memorable customer experience around resale, building customer relationships, capturing and converting leads, and explaining the benefits of selling pre-owned luxury items. The Client Advisor supports and manages sales peers, helps develop the in-store experience, and works with leadership and training teams to strengthen the sales team’s knowledge and service. Success in this position requires energy, organization, hard work, a passion for fashion and sustainability, and the ability to provide exceptional customer experiences. Teamwork is essential, and the role is measured in part by converting new business and creating customers who recommend Rebag to others. The position is onsite, pays $20–$23 per hour, and requires weekend and evening availability.

Requirements

Be team-oriented and able to work cross-functionally with other groups.
Have strong organization, prioritization, and time-management skills, with close attention to detail.
Be able to work across multiple systems.
Be enthusiastic and passionate about changes in the resale industry.
Be relatable and conversational, and comfortable engaging with new people.
Have a passion for fashion and sustainability.
Be tech savvy.
Be a self-starter who enjoys new challenges.
Be ambitious and willing to achieve set goals and pursue best-in-class performance.
Be comfortable standing for long periods.
Lead by example.
Be able to work weekends and evenings.
Be able to lift up to 40 lbs based on the needs of the role.
Have the legal right to work in the United States.

Responsibilities

Welcome customers and make their understanding of resale a memorable and exciting experience.
Identify and overcome customer objections and obstacles related to quoted items, financing options, customer education, and resale pricing.
Coordinate all aspects of sellers’ final transactions, including receipt of final payment.
Contribute ideas to improve Rebag’s sales and trade experience and back-end processes and procedures.
Demonstrate mastery of Rebag products and services and keep up with industry trends and best practices.
Update the CRM system consistently and proactively to capture accurate customer experience information and build stronger rapport.
Ensure opening and closing procedures meet standards.
Assist management in developing the sales team to provide best-in-class knowledge and experiences to boutique customers.
Lead the sales team toward success by achieving monthly sales quotas.
Perform required tasks carefully to ensure sales and submission transactions are properly processed.