Client Advisor - Williamsburg Premium Outlets
About The Position
The Client Advisor provides a personalized, high-touch experience to clients, building lasting relationships and offering expert wardrobe guidance. The role supports bespoke, Made-to-Measure, and ready-to-wear shopping experiences while helping clients select luxury suiting, tailoring, and coordinated styles. The Client Advisor develops and maintains a personal client book, delivers wardrobe consultations and styling sessions, and works toward individual and store sales goals. The position also helps maintain the boutique's visual and operational standards and collaborates with tailors and production teams to ensure proper fit and a seamless client experience. The pay range is USD $18.75 to USD $26.25 per hour.
Requirements
- At least 2 years of experience in luxury fashion, suiting, or high-end retail.
- Strong understanding of men's and/or women's tailoring, fit, and fabrics.
- Experience building and maintaining long-term client relationships; clienteling experience is required.
- Exceptional communication and presentation skills and the ability to connect with discerning clientele.
- High attention to detail and a commitment to outstanding service.
- Professional, polished appearance and demeanor.
- Proficiency in CRM and POS systems and ability to manage and grow a personal client book.
- Flexibility to work retail hours, including evenings and weekends.
Responsibilities
- Provide personalized service by understanding each client's lifestyle, fit preferences, and wardrobe needs.
- Build and maintain an active client book through relationship building, outreach, and consistent follow-up.
- Advise clients on luxury suiting, tailoring, and style coordination.
- Conduct wardrobe consultations and styling sessions in-store and by appointment.
- Grow Made-to-Measure sales by consulting on fabrics, taking measurements, evaluating fit, and advising on trims and styling.
- Assist clients at close proximity with measurements and fit and styling adjustments.
- Meet and exceed individual and store sales goals through service and product knowledge.
- Manage the clienteling process from initial introduction through post-sale follow-up and ongoing relationship cultivation.
- Maintain the boutique's visual and operational standards.
- Stay informed about seasonal collections, fabric selections, and industry trends to educate clients.
- Collaborate with tailors and production teams to support fit and a seamless client experience.
- Represent the brand professionally, discreetly, and authentically.
Benefits
- Medical, dental, and vision benefits, if eligible.
- Term life insurance, if eligible.
- Paid vacation and holidays for eligible associates.
- 401(k) with Company match, if eligible.
- Associate discount on Catalyst Brands merchandise.
- Additional compensation for store hourly associates scheduled to work on a designated holiday.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
