Client Advisor - Jersey Shore Premium Outlets
About The Position
The Client Advisor delivers a personalized, high-touch experience for clients and provides expert wardrobe guidance across bespoke and ready-to-wear offerings. The role focuses on building lasting client relationships, growing a personal client book, and achieving individual and store sales goals while representing the brand with professionalism and authenticity. The advisor supports Made-to-Measure sales through fabric consultations, measurement taking, fit evaluation, and trim and styling guidance. They conduct in-store and appointment-based wardrobe consultations, collaborate with tailors and production teams to ensure a seamless fit, and maintain the boutique’s visual and operational standards. The role also requires staying current on seasonal collections, fabric selections, and industry trends.
Requirements
- At least 2 years of experience in luxury fashion, suiting, or high-end retail.
- Strong understanding of men's and/or women's tailoring, fit, and fabrics.
- Required experience building and maintaining long-term client relationships through clienteling.
- Exceptional communication and presentation skills, with the ability to connect with discerning clientele.
- High attention to detail and commitment to outstanding service.
- Professional, polished appearance and demeanor.
- Proficiency with CRM and POS systems and ability to manage and grow a personal client book.
- Flexibility to work retail hours, including evenings and weekends.
Responsibilities
- Provide personalized service by understanding each client’s lifestyle, fit preferences, and wardrobe needs.
- Develop and maintain an active client book through relationship building, outreach, and consistent follow-up.
- Advise clients on luxury suiting, tailoring, and style coordination.
- Conduct wardrobe consultations and styling sessions in-store and by appointment.
- Grow Made-to-Measure business through client consultations, fabric guidance, measurement taking, fit evaluation, and trim and styling recommendations; achieve custom clothing sales targets.
- Take measurements and assist clients with fit and styling adjustments in close proximity.
- Achieve and exceed individual and store sales goals through service and product knowledge.
- Manage the full clienteling process, from introduction and post-sale follow-up to long-term relationship cultivation.
- Maintain the boutique’s visual and operational standards.
- Stay informed about seasonal collections, fabric selections, and industry trends to educate clients.
- Collaborate with tailors and production teams to support fit and a seamless client experience.
- Represent the brand with professionalism, discretion, and authenticity.
Benefits
- Medical, dental, and vision benefits, if eligible.
- Term life insurance, if eligible.
- Paid vacation and holidays, if eligible.
- 401(k) with Company match, if eligible.
- Associate discount on Catalyst Brands merchandise.
- Additional compensation for store hourly associates scheduled to work on a designated holiday.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
