Client Advisor- Woodbury Common Premium Outlets
About The Position
Vince is seeking a highly motivated, results-driven, luxury-minded Client Advisor who leads through selling and elevates every client interaction. The role is for a top-performing sales professional who consistently exceeds sales goals, manages a client book, and turns client interactions into meaningful selling opportunities. The Client Advisor sets the tone on the sales floor by demonstrating strong selling behaviors, luxury service standards, and extensive product knowledge. The position focuses on achieving personal sales and clienteling goals, growing repeat business through proactive outreach, and connecting clients with the Vince aesthetic through personalized styling. The Client Advisor also supports store operations, maintains the sales floor and visual standards, and follows company policies and operational procedures. Responsibilities may change based on business needs.
Requirements
- At least 2 years of experience in retail sales; luxury retail experience is preferred.
- Proven ability to meet or exceed sales goals and performance metrics.
- Strong selling instincts, including understanding clients, building rapport, and closing sales without pressure.
- Strong understanding of the Vince brand identity and ability to connect clients to its aesthetic through personalized styling.
- Strong verbal and written communication and relationship-building skills.
- Positive, motivating energy and ability to contribute to a collaborative team environment.
- Self-motivated, goal-oriented, and proactive in generating business beyond walk-in traffic.
- Comfort with POS systems, CRM tools, and Microsoft Office.
- Ability to climb ladders and stairs; bend, reach, lift, move, and carry boxes weighing up to 35 pounds while merchandising and maintaining the sales floor.
- Flexible schedule and availability to work weekends, evenings, events, and holidays.
Nice To Haves
- Experience in a luxury retail environment.
Responsibilities
- Consistently achieve and exceed personal sales goals, KPIs, and clienteling expectations.
- Build a deep understanding of Vince fabrics, fits, construction, and design intent, and use this knowledge to support purchasing decisions.
- Cultivate and grow a client book through proactive SMS, email, personalized follow-up, and referrals to generate repeat business and loyalty.
- Speak confidently about the Vince aesthetic and make styling conversations meaningful, brand-focused interactions that drive sales.
- Convert walk-in traffic into loyal clients through elevated engagement, strategic wardrobing, and consultative selling.
- Model best-in-class selling and clienteling behaviors on the sales floor to inspire and elevate the team.
- Support store operations as needed, including POS, merchandising, inventory, and visual standards.
- Uphold company policies, including loss-prevention and operational procedures.
Benefits
- Medical, dental, and vision healthcare options.
- Flexible spending account and health savings account with employer funding.
- 401(k) with employer match.
- Paid time off for vacation, sick, and personal leave, plus company holidays.
- Clothing allowance and merchandise discounts.
- $400 annual gym reimbursement.
- Mental health support tools and telehealth psychology and psychiatry.
- Paid parental leave and supplemental infertility coverage.
- Life, accidental death and dismemberment, short-term disability, and long-term disability insurance.
- Supplemental hospital indemnity, specified disease, and accident coverage.
- Pre-tax commuter benefits for transit and parking.
- Discounted pet, home, auto, and legal insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
