Seasonal Client Advisor - Woodbury Common

Etro Fashion USA•Central Valley, NY

About The Position

ETRO is a fashion house that has defined Italian style around the world since 1968. Its luxury clothing and accessories for men and women reflect research into textiles, attention to detail, a passion for travel, and sartorial tradition. The Client Advisor represents ETRO to customers and contributes to the store’s sales performance. This sales professional promotes the company’s image, serves as an authority on ETRO products, supports customer satisfaction and loyalty, and collaborates in achieving the store’s quantitative and qualitative objectives.

Requirements

Undergraduate degree or equivalent experience.
At least 2 years of experience in the luxury sector and knowledge of industry-specific dynamics.
Proficiency in Microsoft Office Suite, with strong Excel and Outlook skills.
Ability to react quickly in a fast-paced environment.
Strong communication skills and the ability to interact professionally with internal and external individuals.
Ability to build positive, inclusive, and respectful relationships.
Self-motivated, proactive thinker who takes ownership and accountability for actions and outcomes.
Proven ability to drive results.
Excellent organizational skills.
Understanding of sales analytics and key performance indicators.
Wide client network and proven sales record.
Strong organizational skills, multitasking, and prioritization capabilities.
Flexibility in schedule and working hours.

Responsibilities

Reach and surpass monthly sales goals set by Management.
Demonstrate, recommend, and style available products; promote personal shopping and advise customers on styling options.
Build customer loyalty by collecting customer information and entering it into the database.
Follow up with clients through telephone calls, letters, cards, and special announcements.
Maintain a Client Book with sales records, client preferences, colors, sizes, styles, and life events such as birthdays.
Handle and resolve complaints, with managerial support when necessary.
Participate in department and store meetings and in-store product presentations.
Manage assigned products and back stock appropriately.
Participate in the inventory process.
Collaborate with colleagues to achieve business objectives.
Communicate relevant information gathered from customers to Management.
Stay up to date on fashion trends and know and monitor the competition.
Maintain regular attendance and punctuality.
Interact professionally with management, co-workers, and clients.