Client Advisor - Las Vegas, City Center
About The Position
As a Tiffany Client Advisor, you embody the Tiffany brand in every client interaction and deliver the Tiffany Experience through excellent communication, personal flair, and a passion for the brand. You serve as a brand ambassador, build client relationships, and exceed commercial targets by developing your own business and fostering a clienteling culture. The role focuses on deepening client relationships to encourage lifetime loyalty and spend, achieving store commercial targets, capturing client data, and growing repeat and outreach business. You identify opportunities to provide elevated, memorable client experiences, drive business through key product pillars, and connect clients with products that complement their wardrobes. You consistently deliver memorable in-store service using the Tiffany Touch, demonstrate the client experience behaviors identified by the NPS program, and use client feedback and store amenities to improve hospitality and each client’s experience. The role requires flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
Requirements
- Experience in retail, luxury retail, or relevant client-related work such as hospitality.
- Proven track record in achieving commercial results.
- Ability to connect with clients.
- Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
- Ability to work with a diverse client base.
- Proficiency with point-of-sale systems, client tracking systems, and Microsoft Outlook/email.
- Authorization to work in the United States or in the country where the position is based.
Nice To Haves
- College or university degree.
- Proficiency in multiple languages.
Responsibilities
- Represent the Tiffany brand and deliver the Tiffany Experience in every client interaction.
- Communicate effectively and act as a Tiffany brand ambassador.
- Develop client relationships and exceed commercial targets by building and growing personal business.
- Foster a clienteling culture, encourage an entrepreneurial spirit, and support client development and outreach business.
- Deepen client relationships to drive lifetime loyalty and spend.
- Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
- Capture client data and cultivate new and existing client relationships.
- Generate a significant portion of sales through repeat client business.
- Identify innovative ways to grow business by delivering elevated experiences during client appointments.
- Drive business through key product pillars and convert clients through curiosity and discovery.
- Deliver memorable in-store experiences and demonstrate passion during every selling ceremony using the Tiffany Touch.
- Demonstrate client experience behaviors identified within the NPS program.
- Use client feedback to elevate the in-store experience.
- Apply best practices in hospitality and use store amenities to create unique experiences; act on NPS performance and client feedback.
- Connect with clients’ wardrobes and style them.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
