Client Advisor | City Center, DC

Vince•Washington, DC

10d•$20 - $22•Onsite

About The Position

Vince is seeking a highly motivated, results-driven, luxury-minded Client Advisor who leads with selling and elevates every client interaction. The role calls for energy, expertise, passion for the Vince brand, strong sales performance, ownership of a client book, and the ability to turn client interactions into meaningful selling opportunities. The Client Advisor sets the tone on the sales floor through strong selling behaviors, luxury service standards, and extensive product knowledge. The position focuses on achieving and exceeding personal sales goals, KPIs, and clienteling expectations; building client relationships through proactive outreach; and using knowledge of Vince fabrics, fits, construction, design intent, and aesthetic to support personalized styling and purchasing decisions. The advisor also models effective selling behaviors, supports store operations, and upholds company policies and standards. The compensation range is $20–$22 per hour, plus eligibility for sales-based incentive programs. Salary depends on factors including experience, skills, and geographic location.

Requirements

At least 2 years of experience in retail sales, preferably in a luxury environment.
Proven ability to meet or exceed sales goals and performance metrics.
Strong selling instincts, including understanding clients, building rapport, and closing sales without pressure.
Deep understanding of the Vince brand identity and ability to connect clients to its aesthetic through personalized styling.
Strong verbal and written communication and relationship-building skills.
Positive, motivating energy and ability to contribute to a collaborative, high-performing team.
Self-motivated, goal-oriented, and proactive in generating business rather than relying on walk-in traffic.
Comfort with POS systems, CRM tools, and Microsoft Office.
Ability to climb ladders and stairs; bend, reach, lift, move, and carry boxes weighing up to 35 pounds while merchandising and maintaining the sales floor.
Flexible schedule and availability to work weekends, evenings, events, and holidays.

Nice To Haves

Retail sales experience in a luxury environment.

Responsibilities

Consistently achieve and exceed personal sales goals, KPIs, and clienteling expectations.
Build a deep understanding of Vince fabrics, fits, construction, and design intent, and use that knowledge as a selling tool.
Cultivate and grow a client book through proactive SMS and email outreach, personalized follow-up, and referrals to generate repeat business and deepen client loyalty.
Speak confidently about the Vince aesthetic and turn styling conversations into meaningful, brand-focused interactions that drive sales.
Convert walk-in traffic into loyal clients through elevated engagement, strategic wardrobing, and consultative selling.
Model best-in-class selling and clienteling behaviors on the sales floor to inspire and elevate the team.
Support store operations as needed, including POS, merchandising, inventory, and visual standards.
Uphold company policies, including loss prevention and operational procedures.

Benefits

Medical, dental, and vision healthcare options.
Flexible spending and health savings accounts, with employer funding for the health savings account.
401(k) with employer match.
Paid time off for vacation, sick, and personal leave, as well as company holidays.
Clothing allowance and merchandise discounts.
$400 annual gym reimbursement.
Mental health support tools and telehealth psychology and psychiatry.
Paid parental leave and supplemental infertility coverage.
Life, accidental death and dismemberment, short-term disability, and long-term disability insurance.
Supplemental hospital indemnity, specified disease, and accident coverage.
Pre-tax commuter benefits for transit and parking.
Discounted pet, home and auto, and legal insurance.