Manager, Product, DC City Center
About The Position
The Product Manager is a brand ambassador and business leader responsible for delivering extraordinary experiences for internal teams and clients. The role owns and drives the Handbags and Small Leather Goods category, including leading and developing a diverse team of salespeople and working closely with the Boutique Director to share critical business knowledge. The position requires an in-store presence to develop and coach teams, maintain boutique image and operational standards, and deliver elevated client service that drives business results. The Product Manager drives category performance through analysis, reporting, assortment planning, and partnership with the Home Office buying team. The role also represents CHANEL in the market and develops the client base through community involvement, local business partnerships, and social and seasonal events. The successful candidate fosters an inclusive, collaborative team culture and provides ongoing training in CHANEL savoir faire, product details, and service delivery.
Requirements
- Minimum 5 years of related experience.
- Ability to thrive in a team environment and work collaboratively.
- Understanding of and passion for client experience.
- Excellent communication skills.
- Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
- Curiosity and desire to learn and grow professionally within the world of CHANEL.
- Ability to lift 15 lbs.
- Flexible schedule with the ability to work late nights, weekends, and some holidays.
Nice To Haves
- Bachelor’s degree preferred.
- Foreign language skills preferred but not required.
Responsibilities
- Coach and inspire a team to deliver an elevated client experience for all clients.
- Foster a positive working environment and a culture of feedback that encourages diversity, mutual respect, and teamwork.
- Provide initial and frequent ongoing training and development for team members, including CHANEL savoir faire, product details, and service delivery.
- Own and drive the Handbags and Small Leather Goods product category, including analysis, reporting, and assortment planning.
- Partner with the Home Office buying team on category business.
- Lead the team with agility and resilience, applying key performance indicators and lessons learned to improve team and business performance.
- Represent CHANEL in the market and develop the client base through community involvement, partnerships with local high-profile businesses, and social and seasonal events.
- Maintain in-store presence to develop and coach teams, uphold boutique image and operational standards, and deliver elevated client service to drive business results.
Benefits
- Dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund.
- Family and caregiving benefits, including parental leave, fertility support, Milk Stork, and Care.com Membership.
- Paid vacation, holiday, sick, and volunteer days.
- 401(k) and other incentives.
- Medical, dental, and vision coverage; MDLIVE virtual care; One Medical; flexible spending accounts for health care and dependent care; health savings account; and employee assistance program.
- Life insurance, accidental death and dismemberment coverage, short-term disability, long-term disability, Health Advocate, international business travel accident and medical coverage, and commuter transit and parking benefits.
- Potential variable pay, bonus, benefits, and/or perks as components of total compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
