Store Manager - Tom Ford Beauty - City Center - Washington, DC

ELC Beauty LLC•Washington, DC

About The Position

The Estée Lauder Companies is seeking a dynamic and inspirational Store/Retail/Counter Manager for TOM FORD Beauty. The manager will lead, coach, and develop Sales Associates to achieve sales, customer service, and operational targets. This is a first-level management opportunity with responsibility for the store’s business plan and broad exposure to business planning, consumer insights, event management, customer relationship management, and frontline marketing. The role may provide opportunities to progress within the beauty industry.

Requirements

Proven retail management or assistant retail management experience, preferably within cosmetics.
Ability to provide inspirational, authentic, and personalized customer service.
Previous business planning experience, including setting sales and customer service targets, sales analysis, and staff scheduling.
Previous retail operations experience, including inventory and facilities management and cash reconciliation.
Proven track record of leading a team to achieve sales and customer service targets.
Ability to work retail hours, including days, nights, weekends, and special events in a fast-paced work environment.
Previous experience with retail point-of-sale software.
Proficiency in Microsoft Office.
Must be able to provide proof of the right to live and work in the country if invited to interview.

Responsibilities

Lead, coach, and develop Sales Associates to achieve sales, customer service, and operational targets.
Create and execute an agile business plan to recruit and retain customers.
Use strategic targeting, impactful in-store events, and customer relationship management to support business results.
Set sales and customer service targets, analyze sales, and schedule staff.
Oversee retail operations, including inventory, facilities, and cash reconciliation.
Create and execute in-store events.