Client Service Manager, Las Vegas

Brown and Caldwell•Las Vegas, NV

1d•$95,000 - $129,000•Hybrid

About The Position

The Client Service Manager (CSM) is BC’s entry-level client leadership role. The position builds and applies core client leadership practices to improve consistency and effectiveness in managing BC’s business for clients. The individual is expected to work actively on client projects and maintain a utilization target of 60–75%, with remaining availability largely devoted to business and client development. The CSM maintains, leverages, and expands client relationships through strong project delivery, participation in pursuits, and active engagement with the Client Service Team (CST). Credibility—technical and relational—is reinforced through visible, measurable contributions to client outcomes and opportunity development. The individual is expected to be an active CST member (Deputy CSM) for a Type I or Type II client and may serve as CSM for a Type II client in select cases. Approximately 20% of the role’s time is spent with clients, some of which may be billable. Progression to CG1 follows demonstrated interest and foundational capability in the CSM function, together with successful completion of the required CSM readiness assessment. The role typically requires at least five years of experience in environmental engineering and consulting, with progressive responsibilities that include marketing and business development. A bachelor’s degree in engineering, science, business, or sales—or equivalent experience—is required.

Requirements

Typically, a minimum of 5 years of experience in the environmental engineering and consulting industry, with progressive responsibilities including marketing and business development.
A bachelor’s degree in engineering, science, business, or sales, or equivalent experience.
Foundational understanding of client portfolio development and business performance drivers.
Professional acumen in supporting project oversight while building client-facing credibility.
Ability to identify potential opportunities and contribute to go/no-go discussions and pursuit strategy development.
Proficiency in developing and maintaining client relationships across functional levels.
Working knowledge of client business drivers and emerging needs.
Ability to contribute to market research and support expansion into adjacent services.
Demonstrated ability to collaborate effectively within multidisciplinary teams.
Developing experience in proposal support and pursuit participation.
Working familiarity with governance principles, risk management, and decision-support practices.
Proficiency in facilitation, communication, and presentation skills.
Working proficiency in digital tools, data systems, and emerging AI applications.
Demonstrated leadership potential and ability to motivate and support team performance.

Responsibilities

Support administration and performance of the client portfolio, including projects and pursuits, to achieve BC and client business outcomes.
Serve as an active CST member (Deputy CSM) for a Type I or Type II client; may serve as CSM for a Type II client in select cases.
Contribute to development of client growth strategies and business cases aligned with 1-, 3-, and 5-year milestones.
Build a track record of securing and delivering profitable assignments within Area/Market priorities.
Maintain utilization targets aligned with portfolio responsibilities.
Apply growth and business case thinking to support delivery decisions and reinforce BC’s value through tangible, client-recognized outcomes.
Maintain accurate and current client data within BC information systems, such as WS+.
Support effective engagement of SMEs and Delivery leaders to broaden service impact.
Assist in expanding client relationships across functional areas and organizational levels; gather and synthesize market intelligence to inform strategy.
Maintain regular client engagement, approximately 20% of time, billable or non-billable.
Identify and communicate emerging risks affecting client performance or BC exposure.
Adapt to and execute additional assignments as needs evolve.