Client Advisor/ Stylist - Manhasset

Valentino • Town of North Hempstead, NY

9d • $22 - $24

About The Position

At Maison Valentino, the Client Advisor serves as a brand ambassador, building meaningful client relationships, delivering exceptional service, and curating personalized shopping experiences that inspire loyalty and support boutique performance. The role combines luxury retail sales, clienteling, styling, product knowledge, and operational support. The Client Advisor creates an impeccable Valentino Couture Service experience throughout the client journey and works toward sales, KPI, and CRM targets.

Requirements

• Previous luxury retail sales experience with relevant clientele-focused experience.
• A proven track record of achieving sales results.
• Exceptional clienteling and customer relationship-building skills.
• Strong verbal and written communication skills.
• Computer skills to operate a retail POS system and Microsoft Office programs, including Word, Excel, and Outlook.
• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
• Action-oriented approach and drive for results.
• Problem-solving ability.
• Ability to work as part of a team.

Nice To Haves

• Foreign language skills.

Responsibilities

• Build long-term client relationships and proactively engage existing and potential clients.
• Deliver Valentino Couture Service at every stage, including preparation for sale, welcoming clients, exploring their needs, presenting products, closing sales, and farewells.
• Understand CRM targets and take actions to achieve them.
• Create personalized client outreach campaigns and use available clienteling tools to complete CRM tasks within required timeframes.
• Capture client data and qualitative information, and maintain knowledge of assigned customer portfolios, including VVICs and VICs.
• Work consistently toward sales, KPI, and CRM targets.
• Discover clients' needs and guide them across brand categories, using current fashion and seasonal trends to curate looks.
• Develop product and fit knowledge through company training, tools, and in-store employee fit sessions.
• Prepare for client appointments by researching client preferences, organizing merchandise, and creating a welcoming environment.
• Stay informed about new arrivals, seasonal trends, and store events.
• Assist with sales and after-sales activities, including boutique returns, end-of-season activity, customer returns, repairs, and complaints.
• Maintain and replenish products on the sales floor and understand warehouse stock across categories to support restocking and sales.
• Partner with the team on day-to-day store operations and presentation standards.
• Coordinate with the Visual team to follow display guidelines and report relevant information to store management.
• Understand and follow company policies and procedures.
• Use the POS system to complete client transactions.
• When an Operations team member is not present, participate in operational tasks, including shipping and receiving.

Benefits

• Commission opportunities in addition to base pay.
• Competitive benefits package including medical, dental, and vision coverage.
• 401(k) retirement savings plan.
• Paid Time Off (PTO) and paid sick time.
• Career growth and development opportunities within a globally recognized luxury brand.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed