Client Advisor Specialist (Sales)

Body Builders Auto•Rolling Meadows, IL

3d•$45,000 - $65,000•Onsite

About The Position

Body Builders Automotive is hiring a Client Advisor Specialist for its collision repair center in Rolling Meadows, Illinois. The Client Advisor Specialist is the customer’s first point of contact and guides customers through the repair process, explains what to expect, and earns their trust so they choose the shop. The role emphasizes complete repair planning: vehicles are generally disassembled to identify hidden damage and create an accurate repair plan, while simple minor repairs may be written without a teardown. The Client Advisor also shares general consumer guides and resources about insurance-claim rights, including choice of repair facility, appraisal, and diminished value. This position does not provide legal advice; customers with legal questions are referred to an attorney or the Illinois Department of Insurance. The role includes customer consultations, sales, vehicle intake, repair planning, claim-process communication, ongoing customer updates, post-delivery follow-up, and maintaining accurate repair order files. The schedule is Monday through Friday, 7:00 a.m. to 5:00 p.m. Compensation is a starting base salary of $45,000–$65,000 plus commission or bonuses. The company offers paid training through I-CAR, AMI, ASE, and other programs, as well as health, dental, vision, disability and supplemental coverage, paid time off, paid holidays, and a 401(k).

Requirements

A proven record in sales, customer service, or customer consultations.
Working knowledge of the insurance claims process.
Confident, empathetic communication, especially with frustrated or upset customers.
Strong closing skills and motivation to meet sales goals.
Strong organization and attention to detail, with the ability to manage several customers and files at once.
Self-starter who is dependable and resilient in a fast-paced environment.
Valid driver’s license.

Nice To Haves

Collision repair planning or estimating experience is strongly preferred, including experience with CCC ONE, Mitchell, or Audatex.
I-CAR training or certification is a plus.

Responsibilities

Run customer consultations in person and by phone and convert them into scheduled repairs.
Explain the repair-planning process and why a full teardown supports an accurate diagnosis and price.
Write up simple, minor repairs, such as mirror replacements, when no teardown is needed.
Build accurate, complete repair plans based on teardown findings.
Handle vehicle intake, including check-in, damage walk-around, photographs, paperwork, and authorizations.
Explain the repair process, timelines, and what customers can expect from the insurance claim.
Share consumer guides and resources about claim rights, including the right to choose a repair facility, appraisal, and diminished value.
Keep customers updated from vehicle drop-off through delivery.
Follow up after delivery to confirm customer satisfaction and earn referrals.
Keep repair order files complete and accurate in the management system.

Benefits

Paid training through I-CAR, AMI (Automotive Management Institute), ASE, and more.
Base pay plus commission or bonus structure.
PPO health insurance.
Dental insurance.
Vision insurance.
Long-term and short-term disability coverage.
Supplemental coverage.
Paid time off.
Paid holidays.
401(k).