Client Advisor, MTM Specialist

Richemont•New York, NY

4d•Onsite

About The Position

Alfred Dunhill is seeking a Client Advisor, MTM Specialist for its Madison Avenue flagship. Reporting to the Boutique Director, this customer-facing brand ambassador represents the Maison’s heritage and values while delivering exceptional, personalized service and a VIP client experience. The role contributes to commercial performance and the flagship’s reputation as a global destination. A strong interest in menswear, tailoring, and heritage luxury is central to advising clients, developing their wardrobes, and supporting purchases through expert styling and clienteling. The Client Advisor builds long-term relationships with high-value and VIP clients, manages tailored appointments, and maintains client profiles and preferences. The role also supports boutique operations, including sales-floor presentation, stock management, security, and health and safety, while collaborating with the boutique team and sharing client feedback and market insights. The position requires flexibility to work evenings, weekends, and holidays as business needs require.

Requirements

Proven experience in a client-facing sales role in luxury retail, preferably in menswear, tailoring, or high-end lifestyle.
Proven ability to achieve and exceed sales targets in a high-service environment.
Exceptional clienteling skills and ability to build and maintain lasting client relationships.
Strong passion for luxury menswear and tailoring, with an understanding of heritage brands.
Expertise in styling, wardrobe consultation, and personalized fashion advice.
Outstanding communication, interpersonal, and presentation skills, including confidence engaging with discerning clients.
Ability to work effectively in a fast-paced, dynamic luxury retail environment.
Proficiency with retail POS systems and client relationship management (CRM) tools.
Flexibility to work evenings, weekends, and holidays as required by the business.
High school diploma or equivalent.

Nice To Haves

Bachelor’s degree in Fashion, Marketing, Business, or a related field.

Responsibilities

Deliver a personalized luxury experience and act as a discreet, trusted advisor who anticipates client needs.
Provide wardrobe and lifestyle styling advice and help clients build personal collections.
Represent the Maison and communicate its heritage, craftsmanship, collections, tailoring techniques, materials, and lifestyle offerings.
Engage clients on the sales floor, achieve individual and boutique sales targets, and contribute to KPIs and commercial success.
Identify upselling and cross-selling opportunities across ready-to-wear, accessories, drawing room, and specialist services.
Process sales transactions accurately and follow company and Group policies and procedures.
Develop long-term relationships with high-value and VIP clients through proactive clienteling.
Manage client appointments and maintain accurate client profiles and preferences.
Maintain sales-floor and client areas to visual merchandising and cleanliness standards.
Assist with receiving, replenishment, and stock organization.
Follow operational guidelines, security protocols, and health and safety standards.
Collaborate with the boutique team, including Assistant Boutique Managers and the Boutique Director, to support the client journey and operational efficiency.
Share client feedback and market insights with management to inform product development and service improvements.