Client Advisor, MTM Specialist
About The Position
As a Client Advisor for the Dunhill Madison Avenue Flagship, serve as a customer-facing brand ambassador who embodies the Maison’s heritage and values. Deliver exceptional, personalized care and service so each client receives a VIP experience and a memorable visit. Contribute to commercial success, uphold the Maison’s exacting standards, and help establish the flagship as a key global destination. The role calls for a strong passion for menswear and tailoring and an affinity for heritage luxury, applied through expert styling, personalized advice, and clientelling that encourages successful purchases.
Requirements
- Proven client-facing sales experience in luxury retail, preferably in menswear, tailoring, or high-end lifestyle.
- Proven track record of achieving and exceeding sales targets in a high-service environment.
- Strong clientelling skills and ability to build and maintain lasting client relationships.
- Passion for luxury menswear and tailoring, with an understanding of heritage brands.
- Expertise in styling, wardrobe consultation, and personalized fashion advice.
- Outstanding communication, interpersonal, and presentation skills, including the ability to engage confidently with discerning clients.
- Ability to work effectively in a fast-paced, dynamic luxury retail environment.
- Proficiency with retail POS systems and client relationship management (CRM) tools.
- Flexibility to work evenings, weekends, and holidays as required by the business.
- High school diploma or equivalent required.
Nice To Haves
- Bachelor’s degree in Fashion, Marketing, Business, or a related field.
Responsibilities
- Provide a personalized luxury experience and anticipate client needs with discretion and professionalism.
- Offer wardrobe and lifestyle styling advice and help clients build sophisticated personal collections.
- Foster a welcoming, exclusive, and client-centric boutique atmosphere.
- Represent the brand and communicate its heritage, craftsmanship, collections, and story.
- Develop and maintain knowledge of menswear collections, tailoring techniques, materials, and lifestyle offerings.
- Engage clients on the sales floor, achieve individual and boutique sales targets, and contribute to KPIs and commercial success.
- Identify upselling and cross-selling opportunities across ready-to-wear, accessories, drawing room, and specialist services.
- Process sales transactions accurately and follow company and Group policies and procedures.
- Build relationships with high-value and VIP clients through proactive clientelling, appointments, and personalized follow-up.
- Maintain accurate client profiles and preferences.
- Keep the sales floor and client areas clean and well presented in line with visual merchandising standards.
- Assist with receiving, replenishment, and stock organization.
- Follow operational guidelines, security protocols, and health and safety standards.
- Collaborate with boutique colleagues, including Assistant Boutique Managers and the Boutique Director, to support client journeys and operational efficiency.
- Share client feedback and market insights with management.
Benefits
- Medical, dental, and vision programs.
- Health savings and flexible spending accounts.
- Life insurance and disability benefits.
- 401(k) with employer match.
- Paid time off.
- Wellness reimbursement benefit.
- Access to an employee assistance program.
- Volunteer days off.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
