Client Accounting/Bililng Training & Development Specialist

Career Developers • Manhattan, NY

2d • Hybrid

About The Position

Career Developers Inc. is hiring a Client Accounting/Billing Training & Development Specialist to train billing professionals at a law firm. The role designs, delivers, and maintains learning programs for Client Accounting teams, covering legal billing and accounting systems, client-specific processes, and professional skills. The specialist provides instructor-led and virtual training for employees at varied experience levels, including domestic and international users, and supports the development of new employees after formal training through coordination with managers and supervisors.

The specialist also creates training resources and process documentation, evaluates and updates curricula, and supports software upgrades and implementations through testing, troubleshooting, user training, and post-implementation follow-up. The position is based in Manhattan, New York, with two days a week in the office. Salary is $115,000–$125,000. Travel may be required, and working hours may need to accommodate global teams across multiple time zones.

Requirements

• Bachelor's degree.
• Minimum of 5 years of related experience in a professional services environment.
• Hands-on legal billing experience and a strong understanding of client accounting processes.
• Advanced or expert-level Excel skills and strong proficiency with Microsoft Office, including PowerPoint, Word, and Outlook.
• Experience developing and delivering technical or business application training.
• Strong ability to create instructional materials and process documentation.
• Strong troubleshooting, analytical, organizational, planning, and communication skills.
• Ability to work effectively in a demanding, fast-paced professional environment and with managers, supervisors, new hires, accounting professionals, and cross-functional teams.
• Flexibility to support multiple time zones and changing business schedules.
• Ability to travel as needed.

Nice To Haves

• Experience with Aderant Expert, Star Collect, or comparable legal billing and collections platforms; the posting also states Aderant is a must.
• Experience supporting system upgrades, implementations, testing, documentation, and user adoption.
• Experience training employees in a law firm, legal services organization, or similarly complex professional services environment.
• Knowledge of current learning and development practices, instructional methods, and curriculum design.
• Experience supporting globally distributed teams.

Responsibilities

• Design and deliver learning and development programs for Client Accounting teams, including technical systems training, professional skills development, and client-specific processes.
• Facilitate instructor-led and virtual training for employees at different experience levels, including managers, supervisors, new hires, and cross-functional teams.
• Schedule, coordinate, deliver, and track training across billing, collections, compliance, strategy, and analysis functions.
• Maintain and improve training curricula to reflect current policies, procedures, technology, and legal billing trends.
• Create and update presentations, training manuals, handouts, exercises, process documentation, and other learning resources.
• Evaluate training effectiveness and revise programs as department, client, technology, and business needs evolve.
• Deliver role-specific technical and professional skills training based on employee responsibilities and experience levels.
• Partner with managers and supervisors to support new employees’ transition from formal training to ongoing mentoring and development.
• Support software upgrades and implementations through testing, documentation, training development, troubleshooting, test-case creation, user testing, and post-implementation follow-up.
• Train domestic and international Client Accounting users on core applications, including Aderant Expert, Star Collect, and reporting tools.
• Document and train employees on client-specific billing and accounting procedures.
• Partner with Client Accounting leadership to identify, develop, and deliver professional skills programs covering communication, writing, customer service, and related capabilities.
• Build strong working relationships across departments while maintaining professionalism, discretion, and high standards of service.

Benefits

• Referral fee program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level