Event Services Client Account Manager

Allied Universal • Union City, CA

2d

About The Position

Allied Universal® is hiring a Client Account Manager to oversee day-to-day operations and events at an assigned account in the San Francisco South Bay area. The role is responsible for developing and maintaining client and employee relationships, managing and developing staff, coordinating support services, solving operational problems, and meeting financial and service goals. The manager oversees show preparation through event closeout while following applicable policies and procedures, and provides leadership to supervisors and front-line staff to promote employee morale, safety, service, appearance, and performance. The salary is $90,000 to $100,000 annually.

Requirements

• High school diploma or equivalent.
• At least three years of event management, event operations, and/or event supervisory experience.
• Experience hiring, developing, motivating, and retaining quality staff.
• Ability to develop and grow customer relationships.
• Ability to work in a team-oriented management environment and independently.
• Ability to manage multiple priorities, complex situations, a diverse employee team, and client requirements on an ongoing basis.
• Demonstrated initiative and ability to prioritize competing assignments and manage deadlines effectively.
• High proficiency and functionality in Microsoft Office applications and ability to use available office-management technology effectively.
• Professional and articulate, with sound independent judgment and discretion.
• Ability to work nights, evenings, and holidays as needed, with a flexible schedule.
• Licensing requirements may apply under state or local laws and regulations and may be required before employment.

Nice To Haves

• Facilities management, military, or law enforcement experience.
• Previous payroll, billing, and scheduling experience.

Responsibilities

• Supervise day-to-day event operations and staffing at the assigned client site.
• Manage event supervisors and staff, including hiring and selection, scheduling, payroll, training, coaching, development, discipline, and terminations.
• Build, improve, and maintain effective relationships with clients and employees.
• Coordinate support services to meet or exceed financial and operational goals and provide quality customer service.
• Ensure required reporting and contract-compliance requirements are met.
• Communicate issues and event updates regularly to the client.
• Handle escalated security issues and emergency situations appropriately.
• Communicate staffing needs and assist recruiters with identifying, interviewing, and hiring candidates.
• Develop staff through performance management, training, coaching, counseling, discipline, evaluations, and recognition.
• Keep site READ files updated with policies, company announcements, and job openings.
• Meet contractual scheduled hours while minimizing unbilled overtime.
• Coordinate or conduct site-specific on-the-job training, client-specific training, and annual refresher training; meet corporate training standards.
• Develop and maintain operational procedures and ensure valid, site-specific post orders are available for emergency reference.
• Manage uniforms, equipment, supplies, and vehicles, including inventories and maintenance checklists.
• Communicate proactively with clients, hold regular meetings, address concerns, provide security and technical expertise, and work toward customer satisfaction.
• Use ABI and WinTeam for scheduling, billing, and reporting, and interpret reports to support business management.
• Enforce company policies as outlined in handbooks, executive memos, and the company portal.
• Attend client and security meetings and event walkthroughs.
• Ensure staff are properly debriefed and prepared for each event.
• Prepare and distribute event post orders to employees assigned to each venue or event.
• Ensure compliance with labor laws, including rest and meal periods and check-in/check-out procedures.
• Promote and enforce the Grooming and Appearance Policy.
• Maintain communication with the direct manager regarding client concerns, employee performance, guest complaints, injuries, and other important account or event matters.
• Create venue dot maps, deployment sheets, show grids, and related materials.
• Complete and submit paperwork, including incident reports and workers’ compensation filings, with event files according to policy.
• Oversee core staffing and succession planning for key positions, and monitor scheduled personnel and shifts.
• Facilitate timely event invoicing, follow up with clients for payment, and work with the Finance Manager to investigate and address barriers to invoicing and payment.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED