Client Account Manager - Remote

Payroll Solutions•Scottsbluff, NE

5d•Remote

About The Position

The Client Account Manager serves as the primary point of contact for assigned payroll clients, providing payroll support, client service, compliance guidance, and HCM system expertise. The role requires previous payroll processing experience and the ability to manage multiple client payrolls in a fast-paced environment. This is a fully remote, full-time position with a Monday–Friday schedule during normal business hours, 8 a.m.–5 p.m. Work-from-home employees are responsible for maintaining reliable internet access and a proper work environment. Payroll Solutions is part of the MBE CPAs affiliate group. Its team of HCM and payroll professionals implements HCM products and processes payrolls for more than 1,000 clients, and partners with the iSolved HCM suite.

Requirements

At least two years of payroll processing experience.
Effective oral and written communication skills.
Strong skills with Microsoft Office applications, particularly Excel and Word, and Adobe Flyer.
Proficiency working with payroll data, multi-state wage and hour laws, and HCM functionality.
Excellent customer service and relationship-building skills, with a professional and approachable manner and the ability to serve diverse work groups.
Strong time-management skills and the ability to handle multiple priorities and disruptions while delivering quality, timely service.
Self-starter with the ability to collect and analyze data and solve problems in a fast-paced environment.
Detail-oriented, accurate, and organized.

Nice To Haves

Fundamentals of Payroll Certification (FPC) or Certified Payroll Professional (CPP).
Associate’s degree in accounting, human resources, or a related field.

Responsibilities

Manage client communications and maintain ownership of client questions, cases, and issues through resolution.
Assist clients with the iSolved HCM system and answer payroll, benefits, timekeeping, and employee questions.
Support the development, updating, and application of payroll policies.
Stay current on multi-state wage and hour laws, payroll taxes, iSolved HCM updates, and new or enhanced HCM applications to provide guidance.
Collect and maintain accurate payroll and employee data, including new hires, status changes, pay adjustments, deductions, tax allocations, special payments, and terminations.
Organize and enter payroll data, coordinate with cross-functional team members, and ensure payrolls are completed accurately and on time.
Send pre-process reports for client approval when needed, then approve and submit payroll on the client’s behalf.
Protect confidential client and employee information and follow company policies and procedures.
Continue developing knowledge of HR practices, payroll technology, and software, and contribute to process and service improvements.

Benefits

Long-term job stability, work-life balance, and opportunities for career growth.
Onsite, hybrid, or remote work arrangements.
Competitive medical, dental, and vision insurance plans.
FSA/HSA account options.
Paid time off (PTO).
401(k) employer matching program.
Tuition reimbursement and continuing education opportunities.
Supplemental life, AD&D, STD, LTD, and critical illness insurance options.
Bonuses for helping with business development leads.
Potential for upward mobility and career growth.