Client Account Manager - Remote

Payroll Solutions • Phoenix, AZ

6d • Remote

About The Position

The Client Account Manager serves as the primary point of contact for assigned payroll clients, providing payroll support, client service, compliance guidance, and expertise in the iSolved HCM system. The role requires previous payroll processing experience and the ability to manage multiple client payrolls in a fast-paced environment. This is a fully remote, full-time position with a Monday–Friday schedule during normal business hours, 8 a.m. to 5 p.m. Work-from-home employees are responsible for having reliable internet and a proper work environment.

The Account Manager manages client communications and owns questions, cases, and issues through resolution. The role supports clients using iSolved HCM and responds to payroll, benefits, timekeeping, and employee questions. It also involves collecting and maintaining payroll and employee data, coordinating with cross-functional team members, and ensuring payrolls are accurate and completed on time. When needed, the Account Manager sends pre-process reports for client approval, then approves and submits payroll on the client’s behalf.

The position requires staying current on multi-state wage and hour laws, payroll taxes, iSolved HCM updates, and HCM applications. The Account Manager protects confidential client and employee information while following company policies and procedures, and contributes to service and process improvements while continuing to develop knowledge of HR practices, payroll technology, and software.

Requirements

• A minimum of two years of payroll processing experience.
• Effective oral and written communication skills.
• Strong skills using Microsoft Office applications, particularly Excel and Word, and Adobe Flyer.
• Proficiency working with payroll data, multi-state wage and hour laws, and HCM functionality.
• Excellent customer service and relationship-building skills; professional and approachable manner when serving multiple diverse work groups.
• Strong time-management skills and ability to handle multiple priorities simultaneously.
• Ability to handle disruptions without compromising the delivery of quality and timely services.
• Self-starter with the ability to collect and analyze data and solve problems in a fast-paced environment.
• Detail-oriented, accurate, and organized.

Nice To Haves

• Fundamentals of Payroll Certification (FPC) or Certified Payroll Professional (CPP) is desirable.
• Associate’s degree (A.A.) in accounting, human resources, or a related field preferred.

Responsibilities

• Manage client communications and maintain ownership of client questions, cases, and issues through resolution.
• Assist clients with the iSolved HCM system and answer payroll, benefits, timekeeping, and employee questions.
• Support the development, updating, and application of payroll policies.
• Stay current on multi-state wage and hour laws, payroll taxes, iSolved HCM updates, and new or enhanced HCM applications to provide guidance.
• Collect and maintain accurate payroll and employee data, including new hires, status changes, pay adjustments, deductions, tax allocations, special payments, and terminations.
• Organize and enter payroll data, coordinate with cross-functional team members, and ensure payrolls are completed accurately and on time.
• Send pre-process reports for client approval when needed, then approve and submit payroll on the client’s behalf.
• Maintain and protect confidential client and employee information while following company policies and procedures.
• Continue developing knowledge of HR practices, payroll technology, and software, and contribute to process and service improvements.

Benefits

• Competitive medical, dental, and vision insurance plans.
• FSA/HSA account options.
• Paid Time Off (PTO).
• 401(k) employer matching program.
• Tuition reimbursement and professional growth opportunities through continuing education.
• Supplemental insurance options for life, AD&D, short-term disability, long-term disability, and critical illness.
• Bonuses for helping with business development leads.
• Long-term job stability, work-life balance, and opportunities for career growth and upward mobility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed