Account Manager (Remote)

Envista Holdings Corporation•Nashville, TN

2d•Remote

About The Position

The Account Manager owns and grows an established book of business by building strong customer relationships, supporting service contract enrollment and renewal, and identifying additional product and service opportunities. The role serves as a primary point of contact for customers, helping them navigate product and service needs and connecting them with appropriate internal resources when issues arise. This is a remote, customer-facing sales role combining account management, retention, inside sales, and problem solving. Success requires consistent customer outreach, identifying opportunities, and working across multiple systems and internal teams.

Requirements

Demonstrated experience in sales, account management, customer retention, or another customer-facing role involving regular outbound communication.
Experience building and maintaining customer relationships by phone.
Strong written and verbal communication skills.
Demonstrated problem-solving skills and ability to independently research customer or account issues.
Ability to manage multiple customer priorities and collaborate across teams.
Comfort learning and working across CRM, ERP, and other business systems.
Proficiency with Microsoft Office applications.

Nice To Haves

Inside sales or account management experience.
Experience selling products or services by phone.
Experience with service contracts, customer renewals, retention, or account-based selling.
Experience using SAP, Microsoft Dynamics, Salesforce, or comparable CRM/ERP platforms.
Dental, medical device, dental imaging, or equipment experience.
Bachelor's degree or equivalent relevant professional experience.

Responsibilities

Manage and grow an assigned book of business through customer engagement, service contract renewals, and new enrollment opportunities.
Build long-term customer relationships through regular outbound communication.
Follow up on marketing-generated leads and sell appropriate products and services by phone.
Identify sales opportunities within existing accounts and close them directly or partner with field sales as appropriate.
Serve as a primary customer point of contact and connect customers with the appropriate product, service, or support resources.
Research customer and account information to resolve discrepancies, uncover opportunities, and determine next steps.
Respond to customer escalations and coordinate with internal teams to drive timely resolution.
Partner with field sales, dealer partners, Customer Service, Technical Support, New Owner Support, Clinical Training, and Field Service to deliver a coordinated customer experience.
Maintain accurate account and sales information in CRM and ERP systems and use available customer information to manage the book of business.