Account Manager - Remote

Payroll Solutions • Sturgeon Bay, WI

4d • Remote

About The Position

The Account Manager serves as the primary point of contact for assigned payroll clients, providing payroll support, client service, compliance guidance, and expertise with the iSolved HCM system. The role requires prior payroll processing experience and the ability to manage multiple client payrolls in a fast-paced environment.

The Account Manager manages client communications and owns questions, cases, and issues through resolution. They assist clients with iSolved HCM and payroll, benefits, timekeeping, and employee questions; support payroll policy development and application; and provide guidance on multi-state wage and hour laws, payroll taxes, system updates, and HCM applications. They collect and maintain accurate payroll and employee information, coordinate with cross-functional team members, and ensure payrolls are completed accurately and on time. They may send pre-process reports for client approval before approving and submitting payroll on the client's behalf.

The role also requires protecting confidential client and employee information and continuing to develop knowledge of HR practices, payroll technology, and software while contributing to process and service improvements. This is a fully remote opportunity with a full-time Monday–Friday schedule during normal business hours, 8 a.m.–5 p.m. Hybrid and onsite schedules are also available from the Baraboo and Wausau, Wisconsin offices.

Requirements

• At least two years of payroll processing experience.
• Effective oral and written communication skills.
• Strong skills using Microsoft Office applications, particularly Excel and Word, and Adobe Flyer.
• Proficiency working with payroll data, multi-state wage and hour laws, and HCM functionality.
• Excellent customer service and relationship-building skills; professional and approachable manner and ability to serve multiple diverse work groups.
• Strong time-management skills and ability to handle multiple priorities simultaneously.
• Ability to handle disruptions without affecting the quality and timeliness of service.
• Self-starter with ability to collect and analyze data and solve problems in a fast-paced environment.
• Detail-oriented, accurate, and organized.

Nice To Haves

• Fundamentals of Payroll Certification (FPC) or Certified Payroll Professional (CPP).
• Associate's degree in accounting, human resources, or a related field.
• Experience or interest in developing a career within the company.

Responsibilities

• Serve as the primary point of contact for assigned payroll clients and manage communication.
• Maintain ownership of client questions, cases, and issues through resolution.
• Assist clients with the iSolved HCM system and questions about payroll, benefits, timekeeping, and employees.
• Support the development, updating, and application of payroll policies.
• Stay current on multi-state wage and hour laws, payroll taxes, iSolved HCM updates, and new or enhanced HCM applications to provide guidance.
• Collect and maintain accurate payroll and employee data, including new hires, status changes, pay adjustments, deductions, tax allocations, special payments, and terminations.
• Organize and enter payroll data, coordinate with cross-functional team members, and ensure payrolls are completed accurately and on time.
• Send pre-process reports for client approval when needed, then approve and submit payroll on the client's behalf.
• Protect confidential client and employee information in accordance with company policies and procedures.
• Develop knowledge of HR practices, payroll technology, and software, and contribute to process and service improvements.

Benefits

• Competitive medical, dental, and vision insurance plans.
• FSA/HSA account options.
• Paid time off (PTO).
• 401(k) employer matching program.
• Tuition reimbursement and continuing education opportunities.
• Supplemental insurance options for life, AD&D, short-term disability, long-term disability, and critical illness.
• Bonuses for helping with business development leads.
• Long-term job stability, work-life balance, and career growth opportunities.
• Onsite, hybrid, or remote work arrangements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed