Account Manager - Remote

Payroll Solutions • Madison, WI

2d • Remote

About The Position

The Account Manager is the primary point of contact for assigned payroll clients, providing payroll support, client service, compliance guidance, and expertise with the iSolved HCM system. The role requires prior payroll processing experience and the ability to manage multiple client payrolls in a fast-paced environment. It is fully remote, full-time, Monday through Friday during normal business hours, 8 a.m. to 5 p.m. Hybrid and onsite schedules are also available from the home office in Baraboo, Wisconsin.

Requirements

• At least two years of payroll processing experience.
• Effective oral and written communication skills.
• Strong skills in Microsoft Office applications, particularly Excel and Word, and Adobe Flyer.
• Proficiency working with payroll data, multi-state wage and hour laws, and HCM functionality.
• Excellent customer service and relationship-building skills, with a professional and approachable manner and the ability to serve multiple diverse work groups.
• Strong time-management skills and the ability to handle multiple priorities and disruptions while delivering quality, timely service.
• Self-starter with the ability to collect and analyze data and solve problems in a fast-paced environment.
• Detail-oriented, accurate, and organized.

Nice To Haves

• Fundamentals of Payroll Certification (FPC) or Certified Payroll Professional (CPP) certification.
• Associate's degree in accounting, human resources, or a related field.

Responsibilities

• Manage client communications and own client questions, cases, and issues through resolution.
• Support clients with the iSolved HCM system and answer payroll, benefits, timekeeping, and employee questions.
• Support the development, updating, and application of payroll policies.
• Stay current on multi-state wage and hour laws, payroll taxes, iSolved HCM updates, and new or enhanced HCM applications to provide guidance.
• Collect and maintain accurate payroll and employee data, including new hires, status changes, pay adjustments, deductions, tax allocations, special payments, and terminations.
• Organize and enter payroll data, coordinate with cross-functional team members, and ensure payrolls are completed accurately and on time.
• Send pre-process reports for client approval when needed, then approve and submit payroll on the client's behalf.
• Protect confidential client and employee information and follow company policies and procedures.
• Continue developing knowledge of HR practices, payroll technology, and software, and contribute to process and service improvements.

Benefits

• Long-term job stability and work-life balance.
• Opportunities for career growth and upward mobility.
• Competitive medical, dental, and vision insurance plans.
• Flexible spending account and health savings account options.
• Paid time off.
• 401(k) employer matching program.
• Tuition reimbursement and continuing education opportunities.
• Supplemental life, AD&D, short-term disability, long-term disability, and critical illness insurance options.
• Bonuses for business development leads.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed