ACCOUNT MANAGER - REMOTE

Compass Group•REMOTE, NC

1d•$85,000 - $105,000•Remote

About The Position

The Account Manager is a learning-level, customer-facing role responsible for day-to-day communication, program penetration, customer satisfaction, and revenue growth within assigned mid-sized accounts. The position supports customers’ supply chain teams in accordance with contract requirements and also provides department support as requested by the manager. The Account Manager builds customer expertise and relationships, identifies opportunities to improve costs and business outcomes, manages contract requirements, and coordinates internal and external activities to support customer satisfaction and program growth. The role is remote and may require travel up to 10%.

Requirements

3–5+ years of experience in account management/customer success, foodservice distribution, or chain restaurant procurement.
Bachelor’s degree strongly recommended or equivalent work experience.
Strong understanding of supply chain procurement.
Ability to build effective long-term interpersonal relationships across internal functions and with external parties, working toward mutually acceptable solutions.
Excellent internal and external customer/client relationship skills.
Intermediate knowledge of Microsoft suite applications.
Understanding of the financial, commercial, technological, and social aspects of business and the value chain, and their relationship to the competitive environment.
Excellent verbal and written communication skills.
Ability to engage individuals or groups and obtain commitment, compromise, or settlement in ways that promote win-win solutions and mutual goals.
Ability to draw conclusions and insights from large and small data sets quickly and accurately.
Action-oriented, tenacious, self-starting, and able to work independently to create value.
Ability to travel up to 10%.
Ability to perform the essential functions of the position satisfactorily, with or without reasonable accommodation.

Responsibilities

Identify and implement customer opportunities for supply cost reduction, rebate growth, quality and safety improvements, environmental sustainability, and expanded use of local and diverse vendors.
Develop expertise in a broad range of programs and customers’ unique needs to serve as a trusted advisor.
Create, develop, and maintain customer relationships to grow business volumes.
Manage customer contract requirements using project management planning tools.
Facilitate cross-functional activities that support customer satisfaction and program growth.
Prepare clear written materials and presentations, such as strategic account plans and executive business reviews.
Facilitate timely, actionable customer meetings.
Work collaboratively with customers, the company, and suppliers.
Hold frequent virtual calls with clients to review product adoption, showcase programs, and align on mutual goals.
Train and support customers using company technology and reporting platforms.
Maintain the health of customer relationships through regular, timely communication.
Develop, maintain, and prospect relationships with key customer representatives.
Maintain strong knowledge of available programs, business solutions, and services.
Perform other duties as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life and accidental death insurance
Disability insurance
Retirement plan
Paid time off
Paid parental leave
Holiday time off (varies by site/state)
Personal leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet insurance
Commuter benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Potential paid and/or unpaid time off benefits in accordance with applicable laws