Account Manager - Remote

Payroll Solutions • Madison, WI

4d • Remote

About The Position

The Account Manager serves as the primary point of contact for assigned payroll clients, providing payroll support, client service, compliance guidance, and expertise in the iSolved HCM system. The role requires prior payroll processing experience and the ability to manage multiple client payrolls in a fast-paced environment. The position is offered fully remotely, with hybrid and onsite schedules also available from the company’s Baraboo, Wisconsin home office. The schedule is full-time, Monday through Friday, during normal business hours, 8 a.m. to 5 p.m.

The role supports payroll, benefits, timekeeping, and employee-related questions; maintains client and employee payroll data; coordinates payroll processing; and ensures payrolls are completed accurately and on time. The Account Manager also stays current on payroll compliance requirements and HCM updates, protects confidential information, and contributes to ongoing service and process improvements.

Requirements

• At least two years of payroll processing experience.
• Effective oral and written communication skills.
• Strong skills with Microsoft Office applications, particularly Excel and Word, and Adobe Flyer.
• Proficiency working with payroll data, multi-state wage and hour laws, and HCM functionality.
• Excellent customer service and relationship-building skills; professional and approachable manner with the ability to serve multiple diverse work groups.
• Strong time-management skills and the ability to handle multiple priorities and disruptions while delivering quality, timely service.
• Self-starter able to collect and analyze data and solve problems in a fast-paced environment.
• Detail-oriented, accurate, and organized.

Nice To Haves

• Fundamentals of Payroll Certification (FPC) or Certified Payroll Professional (CPP) certification is desirable.
• Associate's degree in accounting, human resources, or a related field preferred.

Responsibilities

• Manage client communications and own client questions, cases, and issues through resolution.
• Assist clients with the iSolved HCM system and answer payroll, benefits, timekeeping, and employee questions.
• Support the development, updating, and application of payroll policies.
• Stay current on multi-state wage and hour laws, payroll taxes, iSolved HCM updates, and new or enhanced HCM applications to provide client guidance.
• Collect and maintain accurate payroll and employee data, including new hires, status changes, pay adjustments, deductions, tax allocations, special payments, and terminations.
• Organize and enter payroll data, coordinate with cross-functional team members, and ensure payrolls are completed accurately and on time.
• Send pre-process reports for client approval when needed, then approve and submit payroll on the client's behalf.
• Protect confidential client and employee information and follow company policies and procedures.
• Continue developing knowledge of HR practices, payroll technology, and software, and contribute to process and service improvements.

Benefits

• Competitive medical, dental, and vision insurance plans.
• Flexible spending account (FSA) and health savings account (HSA) options.
• Paid time off (PTO).
• 401(k) employer matching program.
• Tuition reimbursement and professional growth opportunities through continuing education.
• Supplemental insurance options for life, accidental death and dismemberment (AD&D), short-term disability (STD), long-term disability (LTD), and critical illness.
• Bonuses for helping with business development leads.
• Long-term job stability, work-life balance, and opportunities for career growth and upward mobility.
• Onsite, hybrid, or remote work arrangements.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed