Client Account Manager - Remote
About The Position
The Client Account Manager serves as the primary point of contact for assigned payroll clients, providing payroll support, client service, compliance guidance, and expertise with the iSolved HCM system. The role requires prior payroll processing experience and the ability to manage multiple client payrolls in a fast-paced environment. It is fully remote, full-time, Monday through Friday during normal business hours of 8 a.m. to 5 p.m. Work-from-home employees are responsible for maintaining reliable internet and a proper work environment. Payroll Solutions is part of the MBE CPAs affiliate group. Its team of HCM and payroll professionals implements HCM products and processes payroll for more than 1,000 clients. Payroll Solutions is a partner of the iSolved HCM suite and has 19 office locations.
Requirements
- At least two years of payroll processing experience.
- Effective oral and written communication skills.
- Strong skills using Microsoft Office applications, particularly Excel and Word, and Adobe Flyer.
- Proficiency working with payroll data, multistate wage and hour laws, and HCM functionality.
- Excellent customer service and relationship-building skills; professional and approachable when serving diverse work groups.
- Strong time-management skills and ability to handle multiple priorities and disruptions while delivering quality, timely service.
- Self-starter able to collect and analyze data and solve problems in a fast-paced environment.
- Detail-oriented, accurate, and organized.
Nice To Haves
- Fundamentals of Payroll Certification (FPC) or Certified Payroll Professional (CPP) certification.
- Associate's degree in accounting, human resources, or a related field.
Responsibilities
- Manage client communications and satisfaction, retaining ownership of questions, cases, and issues through resolution.
- Assist clients with the iSolved HCM system and answer questions about payroll, benefits, timekeeping, and employees.
- Support the development, updating, and application of payroll policies.
- Stay current on multistate wage and hour laws, payroll taxes, iSolved HCM updates, and new or enhanced HCM applications to provide guidance.
- Collect and maintain accurate payroll and employee data, including new hires, status changes, pay adjustments, deductions, tax allocations, special payments, and terminations.
- Organize and enter payroll data, coordinate with cross-functional team members, and ensure payrolls are completed accurately and on time.
- Send pre-process reports for client approval when needed, then approve and submit payroll on the client's behalf.
- Protect confidential client and employee information and follow company policies and procedures.
- Continue developing knowledge of HR practices, payroll technology, and software, and contribute to process and service improvements.
Benefits
- Competitive medical, dental, and vision insurance plans.
- Flexible spending account (FSA) and health savings account (HSA) options.
- Paid time off (PTO).
- 401(k) employer matching program.
- Tuition reimbursement and continuing-education opportunities.
- Supplemental insurance options for life, AD&D, short-term disability, long-term disability, and critical illness.
- Bonuses for helping with business development leads.
- Opportunities for career growth and upward mobility.
- Long-term job stability and work-life balance.
- Onsite, hybrid, or remote work arrangements are offered; this position is fully remote.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
