Client Account Executive, Commercial

Dialpad•Austin, TX

12h•Hybrid

About The Position

As a Client Account Executive, Commercial, you will manage a portfolio of existing Dialpad customers and drive year-over-year revenue growth. You will consult with customers, demonstrate the value of Dialpad’s products, and identify opportunities to implement additional offerings. You will develop and execute a sales strategy for your accounts, meet or exceed sales and revenue objectives, manage customer relationships, and ensure customer satisfaction and positive outcomes. You will own the end-to-end sales process for your customer portfolio and collaborate with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and Dialpad Partners. This position reports to a Sales Manager and may be based in Dialpad’s Austin, Texas office with a hybrid schedule.

Requirements

1–3+ years of sales experience in an ever-changing environment.
Demonstrated success meeting and exceeding revenue targets, with a new business or account management background.
Ability to communicate, present, and influence key stakeholders and decision-makers.
Experience providing timely and accurate forecasts to sales leadership.
Excellent time management and organizational skills, including the ability to track numerous details.
Willingness to travel to customer locations or events as needed.
Experience with CRM software, such as Salesforce, and GSuite tools, such as Google Sheets.
Ability to understand customers’ businesses, internal teams, and processes.
Ability to ask closing questions early and often and maintain a closing mindset.
Ability to analyze an account portfolio and develop sales strategies for additional products.
Ability to thrive in a fast-paced, high-velocity sales environment.

Nice To Haves

SaaS sales background; UCaaS or CCaaS experience is an additional advantage.

Responsibilities

Own the end-to-end sales process for a portfolio of commercial customers.
Create account plans to achieve quarterly goals.
Cultivate customer relationships to understand customer strategies and expansion plans.
Work leads and generate pipeline.
Meet or exceed quarterly revenue goals.
Serve as a Dialpad product expert and trusted advisor to customers.
Identify customers suited to the Customer Advisory Board and Executive Sponsor Program.
Advocate for customers within Dialpad.
Develop sales strategies to target accounts for additional products.
Provide timely and accurate forecasts to sales leadership.
Travel to customer locations or events as needed.