Client Executive, Commercial

Unison Risk Advisors•Owings Mills, MD

11d•$150,000 - $175,000

About The Position

The Client Executive is responsible for a significant book of business, including client satisfaction, retention, and growth. The role leads the annual planning process with each client to ensure insurance programs support financial and organizational goals, and uses consultative insight to guide clients through decisions and present recommendations. The Client Executive manages the client service team to promote consistent work product, client satisfaction, and internal efficiency. The position also supports business development with Risk Advisors and participates in market-building activities such as industry groups and speaking engagements.

Requirements

5–7 years of industry experience with increasing responsibility.
Property & Casualty license required.
Strong communication, analytical, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency in Microsoft Office and the EPIC system.

Nice To Haves

Life & Health license preferred.
Bachelor’s degree in Business, Risk Management, or a related field.
Professional designations such as CIC or CPCU.
Experience managing complex commercial accounts.
Experience managing other team members.

Responsibilities

Maintain a designated book of business and be accountable for its growth, retention, and client satisfaction.
Develop a thorough understanding of clients’ businesses, policies, practices, and industries.
Interpret technical findings and communicate them to clients through reports and presentations.
Assist with developing specifications for renewal marketing and support the marketing executive for renewals.
Analyze carrier data and claim reports to identify trends and anticipate potential client problems.
Assess client needs and questions, review options, and make sound day-to-day recommendations.
Manage the client cycle and monitor timeframes and renewal deadlines.
Maintain regular contact with clients and prospects and keep them informed about technical and legislative issues.
Plan and conduct annual stewardship meetings and present to boards of directors or audit committees on the current risk and insurance landscape.
Retain and develop accounts by recommending cost-effective and appropriate insurance coverage, preparing proposals, evaluating other lines, and providing additional client resources as needed.
Review policy coverages and identify cross-selling and additional revenue opportunities.
Keep abreast of new sales programs and attend company-sponsored seminars and educational sessions to maintain product knowledge and underwriting expertise.
Maintain client files in EPIC and use the system to perform all transactions.
Participate in special projects at management’s request.
Communicate legislative, regulatory, and technical developments to clients.
Help clients understand insurance program design, funding, and administrative options for renewals and marketing, and explain complex insurance concepts according to their needs.
Lead annual planning with each client, review program calculations and reports for accuracy, and ensure programs support financial and organizational goals.
Lead the team in preparing and presenting client recommendations, guide clients through objective-setting, and interpret and communicate technical findings.
Meet new personal business goals set by the Team Lead and Division Director.
Stay informed about industry trends and developments and maintain current technical and professional knowledge through company-sponsored and industry training.
Serve clients according to PAR E&O professional service standards and comply with E&O Plus, legal, and regulatory requirements.