Client Account Executive, Mid-Market

Dialpad•Denver, CO

About The Position

The Client Account Executive (CAE) for Mid-Market provides strategic account management to a portfolio of existing Dialpad customers and grows year-over-year revenue. Acting as a consultant and trusted advisor, the CAE demonstrates the value of additional Dialpad products, develops and executes a sales strategy for their accounts, and manages customer relationships to support satisfaction and continued value. The role is accountable for meeting or exceeding sales and revenue goals and driving positive outcomes for both customers and Dialpad. The CAE owns the sales process from start to finish for a portfolio of Mid-Market customers and works with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and Dialpad Partners to grow the existing customer base. This position reports to a Sales Manager.

Requirements

3–5+ years of experience in a closing sales role.
Proven success meeting and exceeding revenue targets in a new-business or account-management role.
Ability to communicate, present, and influence key stakeholders and decision-makers.
Experience with solution-selling techniques such as SPICED and/or MEDDICC.
Experience providing timely and accurate forecasts to sales leadership.
Excellent time-management skills and ability to track numerous details.
Willingness to travel to customer locations or events as needed.
SaaS sales background.
Experience with CRM software, such as Salesforce, and GSuite tools, such as Google Sheets.

Nice To Haves

Previous Mid-Market experience.
UCaaS/CCaaS sales experience.

Responsibilities

Create territory account plans to consistently achieve quarterly goals and activity metrics.
Build customer relationships to understand customer strategies and expansion plans, and align Dialpad products with their goals.
Generate pipeline and drive an efficient sales process.
Meet or exceed quarterly revenue goals.
Serve as a Dialpad expert, trusted advisor, and resource for customers.
Identify customers who may be suitable for the Customer Advisory Board and Executive Sponsor Program.
Advocate for customers to return to Dialpad.
Manage customer relationships and help ensure customer satisfaction and ongoing realization of account value.