Account Executive, Mid-Market

Dialpad•Tempe, AZ

About The Position

Dialpad is hiring an Account Executive for its Mid-Market sales team. The role owns the complete sales process, from developing medium-sized business prospects into active clients to acquiring new customers and identifying market opportunities. The Account Executive works closely with Sales leadership, Sales Engineers, SDRs, Channel Partners, and peers to improve the efficiency and effectiveness of the sales process and help businesses address communications challenges using Dialpad Talk, Contact Center, and/or Sell. This position reports to a Mid-Market Regional Vice President. Dialpad describes itself as an AI platform for customer experience, using AI agents and human agents on a shared platform to resolve customer issues, advance deals, and automate work while preserving context when conversations transfer to people. The company seeks people who are curious, hold themselves to a high bar, and embody the traits Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Requirements

3–5 years of sales experience in an ever-changing environment.
Experience managing and closing strategic deal cycles involving multiple business units and stakeholders.

Nice To Haves

Preferred expertise in SaaS, including UCaaS and/or CCaaS.

Responsibilities

Own the entire sales process, including converting leads into a workable pipeline.
Build strategic prospecting campaigns and sequencing to source opportunities.
Manage and close complex transactions involving multiple internal and external stakeholders.
Own key deal reviews, forecasts, and a professional career roadmap.
Acquire new customers and uncover market opportunities.
Collaborate with SDRs, Channel Partners, Sales Engineers, Sales leadership, and peers to improve the sales process.
Help clients address communications challenges through Dialpad Talk, Contact Center, and/or Sell.